Israel
Where are my results?
Where are my results?
Reply from MicroGenDXFeb 17, 2025
Hello, We are sad to hear that you are unsatisfied with your experience. Please contact our customer service team at your convenience so we can gather your feedback. Our systems show that we received your sample on Feb 7th. Preliminary Level 1 results were done on the same day, and the comprehensive, Level 2, report was done on the 10th. Our Level 1 (PCR) Results are usually published within one business day of us receiving a sample and Level 2 (NGS) within 3-5 business days after receipt. All results are published to the secure, results section of your website account. Please contact one of our agents ([email protected]) for further assistance.




