Great
Based on 745 reviews
PatioHQ4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
745 approved reviews, newest moderated first
Nancy P.
Very nice cushions for the price. Timely delivery- within 4 days of estimated date.
Reply from PatioHQOct 24, 2025
Hi Nancy, Thank you for your feedback! We’re glad to hear you’re pleased with the quality of the cushions and that they arrived promptly, even ahead of schedule.
Debbie B.
This was the worst experience I have ever had with a retailer in my life. Initially, my order arrived two weeks later than originally estimated. The order then transposed the measurements between the seat and back cushions. When I complained, they required me to submit videos of what I had received. The second order I received next had the correct measurements, except I received 4 seat cushions, instead of 2 seat cushions and two back cushions. I complained again. This time they again sent me two seat cushions instead of two back cushions. To this day, I have never received back cushions with the correct measurements and customer service has not responded to my complaints.
Reply from PatioHQOct 16, 2025
Hi Debbie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
barbara M.
Excellent customer service. I placed the order and needed to adjust it immediately. A representative was able to do so quickly. The cushions look grreat too.
Reply from PatioHQOct 13, 2025
Hey Barbara! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Laure.
I placed a custom order with Patio HQ, and unfortunately, the entire process has been extremely frustrating. When my cushions arrived, they didn’t fit the furniture as expected. I had to go through the trouble of proving that the cushions were indeed from their company by showing them the product tag. After that, Patio HQ sent a replacement order to correct the issue — but when the second set arrived, the same problem happened again. The cushions were still the wrong size. I had to take and send a video this time to prove, once again, that the cushions were theirs and didn’t fit properly. This has been a very disappointing and time-consuming experience. I’m not sure how their standard, non-custom orders are handled, but based on my experience with a custom order, the service was poor and the quality control was lacking. I hope they improve their process for custom orders in the future.
Reply from PatioHQOct 8, 2025
Hello Laure, we sincerely apologize for the inconvenience caused. Our team has contacted you and initiated a full refund request for your order, as your satisfaction is our priority. We also truly appreciate your feedback and will consider it to improve the customer experience.
K C.
Cushions were custom made and shipped quickly. Foam could be better quality/firmer, but acceptable. Hope they stand the test of time! Cushions arrived on promised delivery date - color was close to what we expected, cut and size is a little over our stated measurements, but hopefully they will soften up and fit a little better in time. Will say - website states “ Made in the USA” - but these shipped from India, travelled thru Mumbai, to Dubai, to Paris, then to Memphis Int’l hub for FedEx. Don’t lie about where the product is from! Otherwise, generally happy with the quality of the product. (As others have stated in their reviews, strong pungent smell from the cushions takes at least a full 24 hours to off-gas.). Good quality for the price-point.
Reply from PatioHQOct 3, 2025
Hello K. Chernich, thank you for your feedback. We are glad to know that you are satisfied with the product quality and pricing. However, we are sorry to hear about your concerns regarding the slight size variance, shipping location, and odor. Please be assured that we will consider your feedback to further improve the customer experience.
Deborah
Delivery on time! Looks great!!!
Reply from PatioHQSep 26, 2025
Thank you for your feedback! We’re delighted to hear your order arrived on time and that you’re happy with how it looks. We truly appreciate your support!
Wendy V.
The process for ordering was easy and there were plenty of options. The product was timely delivered and we were very impressed by the quality. Overall is was an easy way to buy quality, custom cushions for our lanai furniture.
Reply from PatioHQSep 24, 2025
Hey Wendy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Laura A.
Timeliness of custom made cushion and quality.
Reply from PatioHQSep 15, 2025
Hey Laura! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
