Pat McGrathReviews of patmcgrath.com

Ordered on their UK website. Emailed when I didn't receive any follow up email and was just sent a standard copy and paste reply from their website which didn't answer my question about the delay in delivery. Then after 2 weeks I received an email with a partial refund without any explanation of what was refunded or why. Again, I emailed and they said they didn't have the item in stock and just refund without communicating with you first. Customer service is terrible. Communication is terrible. Selling items on their website which they don't have in stock. For a high end company with such expensive products it's a complete shambles.

Paid €17 for express shipping, (4-5 working days), no shipping tracking received and no response from customer service, if I had known i wasn't going to receive the items in 5 working days I would not have bothered spending €17

Je vous déconseille de commande sur le site usa donc officiel de pat McGrath car là personnellement j ai passer commande le 30/03/2023 en express j ai étée débitée , beaucoup ont reçu 1 partie de leur commande ou entière mais chose rare , pour la part d une collection complète reçu 1 article depuis plus rien mais l argent ils l ont toujours j ai demander remboursement évidemment si je suis ici c est que j ai rien eu et leur SAV. ne répond pas ou répond quelque chose qui a rien avoir , là fini plus d attente je lance tout à l heure si ils répondent pas car j ai laisser encore 1 avis sur Instagram vu mail aucuns résultats , et si rien de leur part obliger lancer litige et je vais ajouter test achat plus plainte faite à la police , car ne pas répondre est inadmissible et escroqueriez vu ont mo argent et je ne vous conseille absolument pas de commander chez eux , j ai commander pendant plus de 6 ans sans accro à part un gros retard 1 fois mais pas comme cette fois ci et ont me répondais , donc site à fuir car mettent des promos sans arrêt et ne livrent pas les clients et cela depuis fin 2022 a la Black Friday et je vous épargnes la casse produit périmés etc qu ont mentionnés les clients et la c est de pire en pire , au debut ils parlent de rupture suite au lancement mais ça va 5 minutes ça car envoies des mails pour acheter lances de nouvelles collections mais 1fois commander ont vous ignores et vite racontes des excuses bidons jusqu à osez vous envoyer des liens qui ne mènent nulle part , maintenant faut plus se laisser faire. Car de plus c est 1 site très cher et très connu donc tout ce que j ai dis est pas tolérable

Worse experience ever, I placed an order and money was charged 6 days ago. For 6 days no news on tracking or nothing. Customer service Stephanie said is a busy period they will email me once is shipped. After 6 days I contacted again customer service and same Stephanie is saying it will ship soon, next few minutes another email saying the product in my order is now out of stock but when I ordered it it was in stock for a few days after I bought it. Now the email saying we will refund you for the out of stock product . What an awful experience. I will never purchase from this company again. I wish I read the reviews here before I bought 6 days ago.

It’s such a shame that the communication, or lack thereof, is so problematic with this brand. I received shipping confirmation and after two weeks, my order had still not left the warehouse. I appreciate that delays happen - but constantly being told “we’ll email you when it’s shipped” by customer service when I had already received an email confirming shipment was frustrating to say the least. It wasn’t until I raised a claim with PayPal that the ball started rolling with my order. Great product, but absolutely horrendous customer service. Do yourself a favour and buy anything you can in store - avoid online purchases from this website at all costs!!

The products came and the quality was not what I expected. Their return instructions were poor but more importantly were not uphelp by the company. I have been trying to get a refund for 4 months unsuccessfully. Emails are answered after 30+ days and they do not keep their word. There is no phone number and emails are ignored. For being a high end company, they have a low end service. I was really dissappointed and I WILL NEVER PURCHASE FROM THEM AGAIN. Waste of time and money.

Scammers. Ordered 4 items Dec 24, 2022, paid through paypal. Jan 28,2023 received only 2 items, never responded to emails. I filed a claim through Paypal - they suggested I should turn to police (purchase made in EU country from an american store - which police will review the case?! joke). So PatMcgraph never sent out the remaining items, Paypal rejected the claim and I lost 50 euros. Don’t ever buy from them.

Desastroso es decir poco. Mi marido realizó un pedido a Pat Mc Grath el pasado 11 de marzo, el día 13 nos confirman el envío, nos cobran el pedido y nos facilitan un número de seguimiento del mismo. 12 días después el pedido no se ha movido del almacén y preguntamos a atención al cliente y a la empresa de transportes, cómo es posible que después de 12 días el pedido siga en el almacén? Ayer, 27 de marzo, desde Pat McGrath nos piden paciencia porque los envíos internacionales van con retraso pero que si en un par de días el pedido sigue sin ser enviado que nos volvamos a poner en contacto con ellos y hablarán con el transportista para saber qué ocurre. Una hora después de recibir este mensaje nos contesta el transportista, que nuestro pedido no se ha enviado porque Pat McGrath no se lo ha entregado en ningún momento, nunca ha llegado a ellos, sigue en el almacén del vendedor, nos dice que nos pongamos en contacto con el vendedor para preguntar qué problema hay con el pedido. Volvemos a escribir a Pat McGrath recriminándoles su pésima gestión y sus mentiras culpando al transportista de un envío que ellos han cobrado y nunca han enviado y abrimos disputa en Paypal, porque queremos recibir el pedido cuanto antes. Hoy nos han cancelado el pedido y nos han devuelto el dinero, ni siquiera se han molestado en solucionar su problema o hablar con mi marido, directamente nos dejan sin el pedido, que es para un regalo y que además tenías un 25% de descuento al ser el primer pedido referido que realizaba mi marido. Me parece una gestión pésima para tratarse de una empresa de productos de lujo, estamos indignados por el maltrato recibido.