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Paula's Choice, LLC - US and Canada Reviews | Read Customer Reviews of paulaschoice.com

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Paula's Choice, LLC - US and Canada

PS

Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

Cosmetics & Makeup
1030 SW 34th Street, Suite A, Renton, Washington

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4.2

Great

Based on 397 reviews

PSPaula's Choice, LLC - US and Canada4.2

Reviews397 About Contact

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Rating breakdown

5 star74%
4 star4%
3 star4%
2 star3%
1 star15%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Paula's Choice, LLC - US and Canada

Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.

Paula's Choice, LLC - US and Canada (paulaschoice.com) has 397 customer reviews on Folks Told, with an average rating of 4.2 out of 5.

Also known as: paulaschoice.com
Website: paulaschoice.com
Category: Cosmetics & Makeup
Location: Renton, Washington
Listed on Folks Told: 2026

Contact & location

(800) 831-4088
paulaschoice.com
1030 SW 34th Street, Suite ARenton, WA 98057

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 40% of reviews.
Most recent review: October 2026.

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Paula's Choice, LLC - US and Canada reviews

397 approved reviews, newest moderated first

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Michelle B.
Dec 16, 2025
Excellent products backed by superior customer service
I've been ordering from and using Paula's Choice products for a couple of years, never had any issues (from shopping and ordering, to shipping/delivery and the actual products themselves). In the holiday shipping madness, a bottle arrived damaged and in less than 2 hours Customer Service had a replacement shipped out. Absolutely stellar service, icing on the cake to products that I already love.
Reply from Paula's Choice, LLC - US and CanadaJan 5, 2026
Thank you for your patience during the holiday rush. We’re glad the replacement arrived without hassle. If anything else pops up, don’t hesitate to contact us!
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Álvaro F.
Dec 15, 2025
I didn’t receive the package
I didn’t receive the package, it’s been a month now. I’ve contacted support, but they claim to have a problem with the delivery and they said they would send the package again, don’t even know what that means… I asked for a refund, yet to see if they pay back.
Reply from Paula's Choice, LLC - US and CanadaJan 5, 2026
Hi Álvaro, thank you for sharing this — we’re sorry you’ve had such a frustrating experience. This isn’t the level of clarity or speed we aim for. We’d like to review the order details and make sure you receive the resolution you’re owed. When you have a moment, please reply to the Trustpilot “Request Information” form or contact us at our Help Center so we can sort this out right away.
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Raquel W.
Dec 11, 2025
Love paulas choice
Love paulas choice! The customer service is ALWAYS on point!! Recommend to anyone who is looking for a great product & even better service!
Reply from Paula's Choice, LLC - US and CanadaJan 5, 2026
Thank you so much! We truly appreciate you taking the time to share this. We love hearing that both the products and your experience with our team have been consistently great. If you ever need routine guidance, ingredient help, or order support, we’re always here for you.
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Damilola L.
Dec 9, 2025
I love Paula’s choice products
I love Paula’s choice products. I ordered and my order was missing a product. I called and they were able to resolve it with ease and sent a replacement.
Reply from Paula's Choice, LLC - US and CanadaDec 10, 2025
Thank you so much for your review! We're glad to hear that were able to resolve your concern with ease. Please feel free to reach out with any other questions or concerns.
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Parneet B.
Dec 4, 2025
They have great products
They have great products and effective.
Reply from Paula's Choice, LLC - US and CanadaDec 10, 2025
We're glad to hear that you've seen great results from using our products. Thank you for your review!
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Claudia Rizzi B.
Dec 4, 2025
I have been buying Paula's choice…Long time customer
I have been buying Paula's choice products from the very beginning , when it was called Paula's select and Paula Begoun wrote books and sold big sizes of products, also make up . I have learned so much from her. Lately I cannot recognize the company, I know she sold the company and I do still use some of the staples. The products are now very expensive, and there are so many that it gets confusing. Paula at the very beginning she used to praise simplicity.I still use some of their products that are staples for me, but I am also buying from other companies now.
Reply from Paula's Choice, LLC - US and CanadaDec 10, 2025
Thank you for your review, Claudia. We truly appreciate your feedback and will share it with our internal teams. We strive to keep prices as affordable as possible. Over the years, costs for manufacturing, ingredients, shipping, and basic operations have increased. What hasn’t changed is our commitment to providing effective, safe, and high-quality products that deliver real results. We understand that price increases can be challenging, especially for long-time customers. To help offset costs, we encourage you to join our Loyalty Program and take advantage of the frequent discounts we offer. While we understand if you explore other brands, we hope these savings make a difference and show how much we value your support.
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Jessica
Dec 3, 2025
They are cruelty free, effective, and not overly expensive...
They are cruelty free, not overly expensive. They are effective and provide great information about their products.
Reply from Paula's Choice, LLC - US and CanadaDec 10, 2025
Thank you so much for your review. We appreciate you taking the time to share your experience with us!
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Kirsten M.
Dec 3, 2025
Great products and even better customer…
Great products and even better customer service
Reply from Paula's Choice, LLC - US and CanadaDec 10, 2025
We're glad to hear that you've had a great experience. Please feel free to reach out to us, anytime!
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