Great
Based on 1,735 reviews
Pawp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Paula Andrea Porras R.
Great availability of appts,
Reply from PawpJan 28, 2026
Hi Paula, Thank you for sharing this. We’re glad our appointment availability made it easy to get support for you and your pet when you needed it!
ValzMini Extras Dolly D.
Patient Kind knowledgeable. Directed me to proper avenues and provided financial assistance resources!
Reply from PawpJan 28, 2026
Thank you so much for sharing this! We’re really glad our team could be there for you, take the time to listen, and point you toward the right next steps and financial support for your pet.
Raul
Very helpful, saved me a trip to the vet and a few hundred bucks!
Reply from PawpJan 28, 2026
Hi Raul, That’s great to hear! We’re really glad we could help you avoid an unnecessary vet trip and save you some money while still taking care of your pet.
commandcenter
Easy to use. The vet was extremely friendly and knew exactly what was wrong. Saved me a trip to the vet. Thanks!
Reply from PawpJan 28, 2026
Thank you so much for the kind feedback! We’re happy to hear the experience was easy and that our vet was able to help right away.
Tiffany B.
They’re taking forever to process my claim. I followed the policy to a T. The app says 5-7 business days to review a claim. I’m on day 7 today and they said 10-15 days. Nowhere does it state 10-15 days. I think this is a scam.
Reply from PawpJan 27, 2026
Hi Tiffany, we’re really sorry for the frustration and confusion this delay has caused. You’re right to expect clear timelines and timely claim reviews, and we apologize for falling short. If you’re open to it, please email [email protected] with the subject line “Escalation: Trustpilot” so a member of our team can review your claim and follow up directly.
Cherish W.
Pawp has exceeded any expectations I had! Cannot recommend Pawp high enough!
Reply from PawpJan 27, 2026
Hi Cherish, Thank you so much for the amazing feedback. We are truly grateful for your support and are so glad Pawp exceeded your expectations and could be there for you and your pet!
Penny E.
I appreciate the quick reaction of the professional I spoke with. My dog had a seizure. After taking him to the vet I sent all of my documentation into Pawp as required. I was told it would take 5-7 business days. That was on 1/9 and I haven’t heard a word. I contacted customer support and was told not reply to their email until I heard about my claim. I believe they have knowledgable folks on staff for pet care. However, it is very hard to get in touch with anyone handling a claim. And they don’t pay when they say they will.
Reply from PawpJan 27, 2026
Hi Penny, thank you for sharing this. We are sorry for the stress and frustration caused by the lack of communication around your claim, especially after being told what to expect. You are right to expect timely updates and clearer support, and we apologize for falling short. If you are open to it, please email [email protected] with the subject line “Escalation: Trustpilot” so a member of our team can review your claim and follow up directly.
Michele P.
Talked to a very compassionate, intelligent\nFunny young lady tonite and she was the sweetest ❤️ right Deserie 😁 I actually forgot that I had this with my walmart+.. So glad I found it, I'm gonna get insurance with you guys too.Your team is awesome thank you!!
Reply from PawpJan 26, 2026
Hi Michele, Thank you so much for the kind words. We are really glad we could help care for your pet. If you have any questions about our financial protection options, you can learn more anytime in the Pawp app, and our team is always happy to help!
