PawpReviews of pawp.com

Great and awesome service. Very helpful and mindful. Helped my situation 100%.

Well my dog had to be rushed to the hospital and I didn't have time to do the video chat beforehand..well my dog died the next day and they still approved a reimbursement of 2600.00

I genuinely cannot say enough about how wonderful Pawp has been for me! My girls have had numerous issues from spaying surgeries, bladder crystals, UTIs, to URIs and the staff has ALWAYS helped me! Regardless of the time of day or amount of questions I have, the techs and vets are always so thorough in their assistance. I have saved so many trips to the vet because I’ve received wonderful care through pawp. The techs and vets are so invested they check up on my girls and how they are doing! Best, BEST service for pet babies, everyone on the site is fantastic!

Don't bother getting this insurance. It is a complete fraud. I had my claim denied for something that is clearly covered in their terms. Don't waste your money here. Find insurance that is actually insurance

They are a complete scam my dog was diagnosed with heart failure and they told me it was deemed an emergency however now that they have to pay out they denied the claim right away they are a complete rip off don’t use them. **** Update**** I was told my dog was going to die regardless they wanted to keep her on “oxygen” until her heart failed your company can easily say pay it and then deny me just like the $350 claim was denied we spent a few hours with her and laid her to rest that night you don’t know the situation you vets know how to scam people out of their money that’s what I do know just like all the bs testing that I paid for that had nothing to do with her condition not only do I have to deal with the loss of my animal but I get your snarky ass comments on my post about a violation if you mf’s were losing your animal you wouldn’t say keep her ass in an oxygen tank until her heart fails so gtfoh with that you have hella nerve

I had a pet emergency and they did not help me. I was told it was serious I did not get to video chat as my phone died in route to the emergency hospital and my pet needed emergency care. November 19th they had me fill out a form to get reimbursed not guaranteed but not impossible without the video chat they said as they said sometimes you have to do what’s best for your pet. Never talked to a real person. The next 2 days she was given antibiotics and pain meds and as the emergency vet said she had her eye removed it was that bad. That was the bigger bill. I did not even try to do the emergency fund for that one because no communication on the first part of this emergency. I would like at least a email or a phone call in response to this incident.

I did a visit for my cat in August regarding separation anxiety he had. Then he got very sick in November, we did a few more visits and I EXPLICITLY asked if a video call was necessary for the emergency coverage fund and two different people said no because we were already physically at the vet’s office. When I submitted my claim for reimbursement, I was told we were denied because the August visit was, according to them, when he first presented with symptoms and we waited until November to have him seen, additionally we did not do the video call. My cat was diagnosed with FIP, had he had FIP in august he would’ve been dead by September so clearly the people they have do the chats don’t know how to do their jobs or the records I submitted would’ve shown that. Secondly, I was advised by two different team members that the video chat was not necessary for the emergency fund application even though I reiterated that the guidelines stated it was, they assured me I could still apply and be eligible.I’ve been paying for Pawp for over a year and spent $1,100 at the vet on the presumption that’d we be covered. This company is an absolute scam, they will come up with any & all excuses to deny a rightfully submitted claim. Would give 0 stars if possible.

I am very happy that I have them. They are there when you need them. It's a very nice feeling to know if emergency comes up they'll be there to cover it.