Great
Based on 1,735 reviews
Pawp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Jeni
Love Pawp! It’s well worth the money and chatting with the vets there is very helpful and reassuring when you have those questions or need help with your pets!
Reply from PawpMay 14, 2022
Hi Jeni! Thank you for taking the time to leave this review! We are so glad that we are able to help in times of trouble! Know that we always want the best for you and for our furry friend. Stay safe guys!
Monika M.
Terrible experience. I took my cat to a vet because he looked like he had an eye infection and didn't seem himself. I didn't do a video chat because I didn't think it was an emergency. When I got to the vet I was told it was. At that point I contacted pawp who reminded me about the video chat requirement and that I should fill out a form to try to get reimbursed anyway. I asked if I should do the video chat right then and take him to a different vet if that's how they need it done but they said no no, you pay it and fill out that form. So I did. Big surprise they didn't pay. Not only that they insulted me in their reasons as to why. So thanks for kicking me when I'm down, pawp. Real nice.
Reply from PawpMay 23, 2022
Hi Monika, I'm sorry to hear you feel that way about the emergency fund! We take your concerns seriously, and I personally took the time to look into the denial email you were sent related to your application. I wasn't able to identify any specific insult aimed at you or something that would be perceived as an insult, but that's never a scenario we'd want to create with a member. Please feel free to reach out to us at [email protected]!
Louis
The Veterinarian was very helpful and caring. I would use them again.
Reply from PawpMay 11, 2022
Thank you for taking the time to share! We are so glad to hear you've had a positive experience with our vet team. Feel free to reach out at anytime. (:
Carolyn
My pup got sick in the middle of the night. The Pawp vet tech took a look and said to just keep an eye on her as she seemed to not be in danger. She felt better a couple of hours later and fell asleep. Saved me hundreds of dollars and many hours at emergency care without sleep! Thanks, Pawp!
Reply from PawpMay 10, 2022
Hi there, thanks for sharing your experience with us! We are so glad that your pup is feeling better, and that our vet team was able to help save you some money, as well as provide that peace of mind regarding your baby. We are grateful to have you as a member of the Pawp community, please feel free to reach out anytime!
Ria Ria R.
I loved that I found Pawp. I have used the televet service a couple of times and the vets I texted with have been thorough, compassionate and put me at ease. I have (fingers crossed) have not had to use emergency funds
Reply from PawpMay 10, 2022
Hello, thank you so much for taking the time to share this review. We are so glad that our vet team has been able to provide peace of mind for you, and that your experience has been so positive. We are also very happy to hear that your fur baby has been healthy with no emergencies so far! Thanks so much for being a member of the Pawp community.
Remy R.
Awesome stuff. Great articles. Very helpful for being a free online vet. Keep it up guys!
Reply from PawpMay 9, 2022
Thank you for your support and for taking the time to share your feedback! Pawp is always here to help (:
Drewski
They offer all that is promised and more!
Reply from PawpMay 9, 2022
Thank you for the kind words, we're happy to help. (:
customer
The talk I had with Dr. Grace went super well. She was very helpful and explained things in a way that made sense to me. I was worried about an incident with my kitten and she helped me feel a lot better after we were done chatting.
Reply from PawpMay 9, 2022
Thank you for taking the time to share your experience! We're glad to hear that you were able to get help with your kitten & we hope they are doing okay. The Pawp team is always here to help.
