Great
Based on 1,735 reviews
Pawp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Melissa M.
Very caring She was able to calm my fears and reassure me that everything would be ok with my sweet doggie
Reply from PawpJun 24, 2026
Calming a worried pet parent is just as important as the medical guidance itself, and it sounds like that's exactly what happened here. Your sweet doggie is lucky to have someone who cares so much.
Frea
Talking to the online vet was very helpful in taking care of my fur baby
Reply from PawpJun 24, 2026
Knowing your fur baby was in good hands makes all the difference. Glad the online visit gave you what you needed!
John
I had an extremely disappointing experience with Pawp during one of the worst moments a pet owner can go through. I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise. Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied. What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity. At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most. I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.
Reply from PawpJun 23, 2026
Losing a dog is heartbreaking, and going through it while wrestling with a claim only deepens that pain. We are sorry the experience left you feeling unsupported when it counted. We'd like to take a closer look at what happened with your claim. Please reach out to [email protected] so we can review the details directly.
Rhonda P.
Very helpful and patient, responded in the middle of the night with recommendations for treatment.
Reply from PawpJun 23, 2026
Middle of the night, and the team showed up. That kind of dedication isn't something we take lightly, and knowing it made a difference for you and your pet means everything. So glad you had a positive experience with us!
Myra D.
So sweet and very helpful!
Reply from PawpJun 23, 2026
Short, sweet, and exactly what we love to hear. Thanks for taking a moment to share this!
Mandy
I just found out late last night that we had this service with our Walmart + subscription. Perfect since our little kitty was having an issue.
Reply from PawpJun 23, 2026
What a time to discover us! We're glad Pawp was there when your kitty needed it most, and that your Walmart+ subscription came through at just the right moment. Hope your little one is feeling much better.
Michael E.
was a nice experience. fast and caring Vets. made care for a pet easy and accessible.
Reply from PawpJun 23, 2026
Fast, caring, and actually accessible. That's exactly what we set out to be, and it's great to hear it landed that way for you and your pet.
Ryan B.
A truly exceptional service. It was a benefit of my Walmart plus membership, and I’m so glad that it was. My dog had a small injury with one of her dewclaw nails and they were easily able to diagnose it and give me instructions for at home care and signs to look for if I needed to follow up. I would highly recommend them to anyone.
Reply from PawpJun 23, 2026
Dewclaw injuries can feel so worrying in the moment, and it sounds like you got exactly what you needed: a clear diagnosis and a solid plan to care for her at home. Really glad the Walmart+ benefit pointed you in our direction. Thank you for recommending us!
