Reply from pawshake.comAug 27, 2026
Hi Samantha,
We’re sorry to hear you were disappointed, although we’re having some difficulty locating your account in our database under the name provided. As a result, we’re unable to verify that this review relates to an actual Pawshake user.
There also appears to be a fundamental misunderstanding about how Pawshake works. **Sitters do not pay for leads.** Pawshake charges a flat 19% contribution on services that are actually booked through the platform. There is no charge simply for receiving enquiries or having your profile listed as you imply.
That 19% provides considerably more than simply an introduction to a customer. It covers advertising and promotion of your services and profile, hosting and management of your profile, access to customers looking for pet care, the booking and payment system, support when you need it and, most importantly, veterinary coverage for eligible incidents involving pets during Pawshake bookings. Without this coverage, you would need to arrange and pay for appropriate cover yourself in the event of an incident.
You are also free to set your own prices on Pawshake. If you believe you are earning less than minimum wage, you can easily increase your prices to reflect the value of your time and experience. It is your profile to manage as you see fit.
Ultimately, whether Pawshake is worthwhile for you depends on whether you value having us handle the legwork you would otherwise need to manage yourself, including finding customers, advertising, payment processing, administration and appropriate insurance or coverage.
Kind regards,
Pawshake Support