Excellent
Based on 6,520 reviews
pawshake.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,520 approved reviews, newest moderated first
David F.
I had to go to Sydney for 9 days at short notice and so had an issue regarding the welfare of my 14 birds. I searched online for possible solutions and thankfully came across "Pawshake". The local petsitter I was recommended met all my expectations and for a very reasonable fee. I arrived home to find all my birds safe and healthy. I will definitely use this service again.
Brian P.
Regular communication - Photos sent to us everyday - A contented Kitten
Maxine
It was so straightforward using the App ,it gave you lots of information about the person . Thete experience, and information about then it was great reading all the reviews. Very professionaly done. Highly recommend. Found a wonderfull lady on hear to look after our little dog with a bit of attitude.
Janine H.
Love this initiave, but there are too many weird requirements. We are very technical but we are already spending over 1,5 hours for applying… while we just want to help others and their pets. Questions like; looking in the camera on the photo, removing cups tea from the photo, remove black stripes (top of photo if made in other format) , photos can not be removed.. 1,5 hours while we just want to help.. this should be fixed..
Reply from pawshake.comJul 10, 2026
Hi there, Thank you for sharing your feedback, and we’re glad to hear you like the idea behind Pawshake. We completely understand that setting up a sitter profile can take some time. Pet sitting is an important responsibility, and it’s not something that should be started on a whim — creating a strong profile helps both sitters and pet owners have the best possible experience. The good news is that you can save your progress and return to your profile whenever you have time. We understand that some of the requirements may feel detailed, but we have high standards when it comes to profile quality and trust within our community. Requirements such as using clear profile photos, looking at the camera, removing distractions, and avoiding screenshots or images with background bars/framing help ensure profiles look professional and welcoming to pet owners. Small details like these can make a big difference when owners are choosing someone to care for their pets. A clean, consistent photo gallery helps build confidence and makes profiles stand out. If you run into any difficulties or have questions about the requirements, our Support team is always happy to help you optimise your profile and guide you through the process of getting it online. Thank you again for taking the time to share your experience. Pawshake Support
Louise K.
Frygtelig oplevelse. Jeg bookede en hundepasser gennem platformen til at passe min hund et døgn. Vi havde fin dialog, men på dagen for pasningen kunne jeg ikke komme i kontakt med hende overhovedet. Jeg kontakter deres kundeservice, hvor man kan krydse af ved akutte tilfælde, og der står at de vender tilbage indenfor en time. Det tog et døgn, hvorefter de annullerer og giver mig pengene tilbage. I mellemtiden måtte jeg selv finde alternativ pasning og kom for sent til den fødselsdag jeg skulle til. Har slettet min konto og kommer aldrig til at bruge dem igen. —- Svar til firmaet. Det her svar grænser til gaslighting. For det første var der ikke noget at misforstå. Jeg havde booket en specifik dato og betalt for den. Det registrerede I i systemet. For det andet er det jeres manglende respons på min henvendelse under jeres egen kategori “akut”, som er hovedpointen i min dårlige oplevelse. For det tredje er det rigtigt, at I anbefaler et meet-and-greet, men det er ikke en forudsætning for at booke. Uanset, så var det sidste gang jeg brugte jer.
Reply from pawshake.comJul 10, 2026
Hej Louise, Tak for din tålmodighed, mens vi har undersøgt sagen. Jeg har nu gennemgået beskedhistorikken og den forklaring, vi har modtaget fra passeren. Passeren har oplyst, at der var en misforståelse omkring datoerne, og at vedkommende troede, at aftalen kun var at mødes den pågældende weekend. Passeren har sagt, at vedkommende er meget ked af forvirringen, og at det ikke var hensigten, at dette skulle ske. Efter at have gennemgået beskederne kan jeg se, at bookingen blev bekræftet og betalt, men at den normale Pawshake-bookingsprocedure ikke blev fulgt. Der blev blandt andet ikke afholdt et Meet & Greet inden bookingen blev bekræftet, og de vigtigste detaljer omkring bookingen (herunder de præcise datoer, tidspunkter, adresse og aflevering/afhentning) blev ikke formelt bekræftet på forhånd. Selvom vi naturligvis forstår, at misforståelser kan opstå, kunne denne situation sandsynligvis være undgået ved at følge den anbefalede Pawshake-proces. Et Meet & Greet inden booking giver begge parter mulighed for at afstemme forventninger, tale om kæledyrets behov og sikre, at alle er trygge, inden betalingen gennemføres. Brug af Pawshakes informationsskemaer hjælper også med at sikre, at vigtige oplysninger bliver dokumenteret og bekræftet på forhånd. Vi beklager, at dette skete, og vi forstår den frustration og ulejlighed, det har medført. Vi sætter pris på, at du tog dig tid til at dele din oplevelse, og vi håber, at både du og passeren kan tage dette som en påmindelse om vigtigheden af at følge bookingprocedurerne for at hjælpe med at undgå lignende situationer fremover. Venlig hilsen Pawshake Support
Terttu T.
Luotettava hoitaja. Otan ehdottamasti uudelleen. Laittoi valokuvia kissoistani päivittäin. Lisäksi maksoitte liikamaksuni takaisin. Suosittelen kaikille ystävilleni teitä !
STFI J.
Ma petite chienne était très heureuse avec le gardien Giovanni qui s'est bien occupé d'elle.
Rob
Along the years moving from one country to other this app helps me a lot finding always the right person to take care of my cat once im on business trips.
