pawshake.comReviews of pawshake.com

We took a cruise and selected Pawshake to care for our 2 dogs (Bernese Mtn Dog, and a 15 month old Shepard poodle mix.) The sitter was professional and obviously a dog lover, she exercised fed and cuddled our 2 “Boys” and sent us daily updates including pictures. She brought them special treats. She played with them using the dog’s favourite toys. It gave us peace of mind that our dogs were well cared for and our house safe (sitters name was Sophie and we would recommend her to anyone in the Blainville, Quebec area) Gord

Vi har brugt appen for at finde kattepasning sidste sommer og var meget heldige i at finde en meget dygtig sitter, der tog sig rigtig godt af vores kat. Det er ikke ydelsen fra katte/hunde passere der er problemet. Lidt mere alvorligt er det, når det kommer til kundeservice ydelsen og manglet på telefonisk/e-mail kontakt med dem, specielt fordi som kæledyrsejer betale man med det samme det fulde beløb for ydelsen selvom pasningen sker på et senere tidspunkt. Jeg kan ikke finde deres kontaktoplysninger og er derfor utrygt ved at brug appen igen, hvis der nu noget skulle gå galt og jeg skulle bruge for assistens. Det er kun muligt at indsende en anmodning online eller finde frem til info via en FAQ sektion. Jeg har sendt en anmodning og har desværre ikke fået svar.

Over before it even started. I signed up and you have to wait a few days for them to approve your pet sitter application. They came back to say that you need to have high quality photos. I have a iPhone 11, maybe they want you to have a full on professional photo shoot. They also said you have to add so much information in your about me section (bear in mind there is a character limit). I read other reviews and I just deleted my account. They do seem a bit crap and the cut that they take put me off especially with the lack of customer service others have stated. I’ll just use a better pet sitting service.

Right from the start when Sally came to visit us we felt very happy to leave Willow our puppy with her for our weeks holiday.While we were away every day she sent us pictures and details of what she had been up to in her care.

Really useful app.

Let’s be clear about how Pawshake works. It connects you with Petsitter‘s dog walkers etc, you then make an informed choice based on who you believed to be suitable to look after your animal. Sounds about right. This is until you have a problem either as a sitter or an owner you have no reason to look into what support or what they in fact do provide. So let me help you understand what you get for the money that you pay. Absolutely nothing, with the exception that they host the facility on the website to connect you to a variety of different available sitters and owners. Recently as a sitter for them myself who had had nothing but five star reviews, A client that I unfortunately couldn’t assist with due to already having commitments used another sitter on their website to look after their two dogs whilst they were holidaying abroad. One of their dogs is 15 and partially sighted as well as having medical issues as he would expect a 15-year-old dog to have. The other and very bouncy dog and clear instructions were provided by the owners, and I actually directly dropped the dogs off with Petsitter back at their home after having them for a couple of days prior to him taking over. After 24 hours this Sitter after a string of odd behaviour of leaving the property every couple of hours and disappearing abandon the booking in its entirety. Offering a variety of false and dishonest excuses. Pawshake advised the owners to either find another city themselves, from a foreign country after paying for a service with a guarantee That if you take the time to actually read the small print you will see doesn’t exist, or put the dogs in kennels. But let me be clear at no point did Porsche I can do a single thing will make a single phone call to assist. As a sitter with many years experience I myself took the dogs, because I wouldn’t dream of behaving in a way that the company or the Sitter did. It then transpired that the Sitter was double booked on their website house sitting two homes at the same time, not by accident and Pawshake were aware of this from the outset. Both myself and the owner contacted Pawshake and repeatedly they ignored all communication. As a result I advised that I would not undertake any more assignments until they responded, and that I would share the experience as I think it’s only right that people had this information. After leaving a review on here I was asked for additional information from Pawshake by a man called Jack. This information was provided, and at that point my profile removed from this site for raising a complaint from daring to question their policy and gain clarification. When using the Petsitter there is always an element of trust and sometimes things don’t always work out as expected. However when you are paying money for a service from a company that boasts that they have a guarantee, I believe that guarantee should be clear and delivered on. Let me be direct, this company offers you no guarantee, it is a very misleading lovely sounding false claim that they make which mislead you deliberately into believing you’re covered. What I find most disgraceful about their actions is that by removing cities and owners it also then removes any negative feedback or comments about themselves and their service which falsifies reviews and misleads customers entirely. This is a company where your animals are at risk of harm based on the shocking levels of service and dishonesty provided at every step by this organisation in pursuit of greed.

Absolut rubbish! I signed up and was not at the top of the searches as a new sitter. I contacted them, they said it was a technical problem but it was never fixed. UPDATE: After I published this review I contacted them again. This was their response: “Hi Joana, thank you for your message. Unfortunately, the developers have informed me that this automatic new sitter boost is nothing they can do manually from a technical point of view. If you would like to boost your profile, maybe you could try printing your sitter marketing material (flyer and business cards) and advertise in your local area? I am very sorry for the inconvenience caused.” Unfortunately I stand correct. It is a shame.

She went above and beyond for my cats and kept me informed with stories and pictures.