PawsionateReviews of pawsionate.com

The coffee mug had 2 dogs shown. The name of 1 of the dogs was incorrect. I've sent 3 emails via their recommended website contact method. I have received no response from them even though says they respond within 24hrs. The quality of the cup is good, I want to correct the name error.

I purchased a shirt for my mother for xmas. She is a 200 LB 80 year old woman and we ordered a 2xl . The first order was sent to us and the shirt was a child size. I ordered again the same size everything and again was sent a child size. I wrote back again and was further humiliated by asking me the sizes and measurments tat the shirt was. Abvousley telling them what they did wrong again wasn t good enough. I again told them what size they sent. In the meantime my mother in law never gor anything fr xmas because of them. I thought the customer was the one whose supposed to be right. I will never order form you folks again and will take every opportunity to share with others what they do to there customers.

Thought this was uk company - Chinese 18 day delivery constant messages eventually arrived looked grubby not even in a separate wrapper.This was a baby vest very expensive and poor quality.Would not buy again from this trader very disappointed

Don't buy here! They mess up and let you pay for it! I needed a white German Shepherd on a mug, it was not on the list with the mug, but it was available with other products. I asked beforehand if it was possible to get the German Shepherd on the mug and was told that was perfectly possible and got instructions how to proceed to get that done. I ordered two mugs, for one I asked the modification from Husky to white German Shepherd as I was told. I got a preview, but they made a mistake in the modification. I immediately emailed back and got a new preview, but that was also not correct. This process repeated itself several times and they even started messing up the other mug I ordered. My replies were very clear with a list of what it should be per mug (name girl, name dog, dog breed, etc). And then out of nowhere I got a shipping notification without a preview. They managed to mess up both the mugs I ordered, so even the mug needing no modification at all now had the wrong dog breed on it. I mailed again, but they told me there was nothing to be done about it. They are sorry for the mistakes and gave me a 20% discount... So here I am with two messed up mugs and still charged with 80% of the bill. I emailed them again, but they no longer respond. The products are really nice, but they mess up time after time, seemingly get tired of it, just ship out and let you pay for it...

Very cute ornament. I was able to pick eye color, hair color, outfits, etc. for the humans and breed for the dog with everyone's name. Not to nitpick, but I'd be thrilled to have a Santa hat on the pooch to match the family's. I'd give the company 5 stars, but I thought the shipping cost was a bit too high for a padded envelope

Thanks for everything. It was all great

Gift was delivered to wrong address, customer service has sent me the same email multiple times saying I need to reorder with a 15% discount. Item was Christmas 2025 specific so this isn’t applicable, so not only are they not refunding my order, a really lovely first home together Christmas tree ornament was not received for Christmas

Do not order from this company. The products are bad quality and the customer service is even worse. Many emails since my product was delivered faulty, before Christmas and still no reply. Complete waste of £30. Avoid at all costs.