pawTreeReviews of pawtree.com

The food is great and all the products are amazing. My issue was with the ordering process. I had a hard time with the website on my phone and my laptop. Is was slow and took way to long to set up an account and get started and I was just trying to login from my phone to order some stuff and it will not log me in. I changed my password and still can’t get in. I do mostly everything on my phone and when I can get it done quickly it is frustrating. That is why only 4 stars.

Great service!

Obviously, I like your products as I continue to purchase them. However, every time I order the joints support, it comes in a squashed and misshapen container. The hard plastic container, then sits on my counter all month and every time I see it, it irritates me again. it is not due to shipping as the shipping box is undamaged, it’s just the hard plastic container inside that is squashed. Likewise, when I purchase the probiotic, it comes in prepackaged capsules in a lightweight cardboard box. It is often, though not always, crushed box. For these high-end products, I expect more. Each time I see them sitting on my counter it irritates me again. Also, regarding shipping, my packages go from Texas to Kansas City before they come to me and Southwest missouri, Fair Grove. It takes 7 to 10 sometimes 14 days to reach me. Why not ship with FedEx or UPS, it’s much faster! Those are my thoughts as you ask me to send. I hope this is helpful to you and improving your service.

I love Pawtrees customer service. Any time I have an issue which isn’t very often they always make it easy to resolve.

So far very pleased with the product and excellent customer service!

Food was suppose to arrive Friday and isn’t coming until Monday. Now dogs are without food because of the delay!

Our two girls absolutely love the turkey and brown rice formula. We are going on about three years using it and they love it!

My 10+ year old Yorkie simply loves your freeze dried treats! Automatic shipping is so easy and I hardly ever run out before the next shipment!