Poor
Based on 270 reviews
Paymentwall2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Paymentwall (paymentwall.com) has 270 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
270 approved reviews, newest moderated first
Mati P.
Does the work but support answer time is awful.
Reply from PaymentwallMay 22, 2023
Hi Mati, All of your uploaded documents are already approved. If you have any questions about payouts, contact [email protected] or open an inquiry inside your business account.
Dariela
Dear Paymentwall, why not to get 24/7 support? Many people are struggling, as you see, or customer satisfaction is not the priority? What is then? It takes ages to get the response, I already created 3 inquiries to remind about the inquiry. Average response time is around a week. Isn't it funny? It takes way too long, I consider other provider.
Reply from PaymentwallMay 21, 2023
Hi Dariela, The information and details you provided were insufficient and nonfunctional which caused the delay with your inquiry. Also, we are receiving multiple requests and we are attending to them as soon as we can.
Wangsa G.
did payment on torguard.net using this paymentwall gateway but funds is stuck on paymentwall and did not get to merchant. my funds shorted and can not complain or ask for refund. its been a week no response on support either. they suck dont use them!!
Reply from PaymentwallApr 18, 2023
Hi Wangsa, Your payment did not go through successfully. The receipts you sent are being validated to locate the charge. Check your ticket P-8448961 for further information.
Attila B.
One of the worst services I ever met in my life. Have been working with them for 5 months, they DO pay you, but their system is literally garbage, the payments and customers are untrackeble. Also, having had no transactions for the last 1 month, our bank account is being charged by them randomly. When asked for a report, they avoid any certain answer, never ever have I received a report from them. Definitely avoid this company, you'll better off with any other payment processor companies, simply unbeliable.
Reply from PaymentwallApr 16, 2023
Hi Attila, the acquirer is charging you fees for the transactions and chargebacks. The fees are not from us, as you are onboarded with the acquirer, which is an ISO deal. Also, the report was shared with you. Continue your communication with your account manager or contact [email protected] if you need further clarification.
Alch.com
I've been trying to cash out my accumulated balance for over a year. They now say I need to wait another 6 months because of the chargeback period. I haven't received a single payment in over a year. They make it as difficult as possible to cash out.
Reply from PaymentwallApr 4, 2023
Hi Alch.com, Check your ticket #790624; we have been asking for alternative options to send your payout. We tried sending it to your PayPal account multiple times; however, it kept being denied. Continue responding to your ticket so we can have this resolved.
Fabrizio
Yesterday at 02:38 am Argentine time I made a payment through paymentwall on the keydrop page. My transfer arrived perfectly, but the balance did not reach my kaydrop wallet. I tried to communicate by all means that I could but they do not give any answer ... The truth is I feel cheated because I already recharged many times with this medium and there were no problems. But now that I recharge a large amount of money and an error occurs, I do not receive any kind of response.
Reply from PaymentwallFeb 26, 2023
Hi Fabrizio, The website is already verifying the delivery of the order. Our team is actively updating you via ticket P-8338800 and we'll keep doing so.
Gabriel D.
Man wartet ewig auf antworten und vorallem auf SEIN GELD!!! An mangelnder Kompetenz nicht zu übertreffen dieser Laden
Reply from PaymentwallJan 6, 2023
Hallo Gabriel, Schreiben Sie uns eine Nachricht auf Facebook an https://www.facebook.com/paymentwal, um uns mehr über Ihr Anliegen mitzuteilen. Geben Sie Ihre E-Mail-Adresse und Ticketnummer (falls vorhanden) an, da wir Ihr Konto von unserer Seite aus nicht finden konnten.
Sanjuro K.
Very, very bad... For two years they cant solve issues for payments from Serbia, its ridiculous. Now they are responding to my review - without any purpose, because payment options DO NOT EXIST from Serbia. Cards are not accepted :) bank cards, or any other cards. Also prepaid cards, online or any other - not accepted. Also mobile, also anything else - not accepted. What is the only option you can choose if you are from Serbia, and you are trying to pay something over Paymentwall? All you can do is leave information regarding preferred way of payment, and they (Paymentwall) will one day implement it. :D Yeah, right. So, after two years.. still NOTHING implemented. Like we are asking something incredible. Everything else regarding online payments functions in Serbia 100%, no problem anywhere, except this company. Like we are living in stone age!
Reply from PaymentwallJan 4, 2023
Hi Sanjuro, Send us a message on Facebook at https://www.facebook.com/paymentwall as further details about your inquiry are required. Make sure to include your email address and ticket number, if any.
