Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
Andrew W N.
Great place and options for selecting your prescription glasses, 👓 with all of the opportunities it makes it for you perfect with or without prescription.
Reply from Payne Glasses LLCSep 7, 2026
Having plenty of options to build the glasses that work for you—prescription or not—is what we’re all about. Thanks for the wonderful compliment and for choosing Payne!
Charles C.
Great company. I've purchased glasses from them for several years now. I can see for a fantastic price. Only needed customer service once and they were extremely helpful. Thanks Panye Glasses.
Reply from Payne Glasses LLCSep 7, 2026
Years of great vision at a great value is exactly the kind of relationship we hope to build. We’re especially glad our team was there when you needed a little extra help. Thank you for continuing to choose Payne!
Henry H.
Easy to pick frames and add prescription
Reply from Payne Glasses LLCSep 7, 2026
Finding a frame you love and adding your prescription should feel simple. We’re glad the process made ordering your new pair easy!
Angie T.
You all are the easiest to deal with
Reply from Payne Glasses LLCSep 7, 2026
Making things easy from start to finish is exactly what we want for our customers. We’re glad that’s been your experience with Payne!
John S.
I bought a pair of glasses from Zenni and had a problem with the glasses. They have no customer support in the USA. I then ordered from Payne Glasses. I ordered Driving Lenses instead of Everyday Lenses. I called them up, talked to an American in Pennsylvania, and explained what I had done. They had me send the glasses back and they remade them for free and in a timely manner. My glasses are PERFECT. I would choose Payne Glasses because they are the best, and it doesn’t hurt that they are an American company.
Reply from Payne Glasses LLCSep 7, 2026
Getting the right lens design for how you use your glasses can make all the difference. We’re glad our team was able to understand what you needed, remake the pair, and get you into glasses that are now working perfectly. Thank you for giving us the opportunity to make it right—and for choosing Payne!
james C.
Easy shopping for the design I wanted,very reasonable pricing.
Reply from Payne Glasses LLCSep 7, 2026
Finding the style you want shouldn’t have to be complicated—or expensive. We’re glad the selection and value made shopping easy. Thanks for choosing Payne!
Tom M.
This is my fourth or fifth pair of glasses from Payne Glasses, and all have worked out great. I can say, too, that the Customer Service has been beyond outstanding. Thanks Sarah!
Reply from Payne Glasses LLCSep 7, 2026
Four or five pairs and still going strong is the kind of confidence we love to earn. We’re especially glad Sarah has provided such outstanding support along the way—we’ll make sure she sees your kind words.
Cleo M.
Justin was a tremendous help to me during my order process. He walked me through the whole experience and made it work. He gets an A+. Thank you, Justin.
Reply from Payne Glasses LLCSep 7, 2026
Having someone walk you through the process and make ordering feel easy can make all the difference. We’ll make sure Justin sees your A+! Thank you for taking the time to recognize him.
