Payne Glasses LLCReviews of payneglasses.com

Love the frames! While prescription feels right when looking from certain angles, it doesn't seem to be in the whole lense and makes you feel nauseous. Have never had this problem with other brands like Warby Parker, or traditional brick and mortar. Even after trying a second time they are off. Unfortunately wouldn't try again.

I wanted to like Payne. I loved the frames, and their virtual try-on, filters and lens explanations made ordering online easy. Unfortunately, the glasses did not work for me. I reported the problem on February 21, within days of receiving them. Payne did not respond until March 5, after I eventually had to reach out through Facebook to get attention. What followed was a lengthy troubleshooting process involving multiple emails, photos, my prescription, measurements, additional photos and repeated follow-up. Payne initially told me they were gathering this information so they could “remake a pair that works for you.” I cooperated with the process, but there were a lot of steps just to get to a remake. There was eventually a delay on my end due to personal circumstances, but at no point was I clearly told that the remaining troubleshooting had to be completed by a specific date or I would lose the remake. Months later, after completing the requested measurements, I was told the 30-day remake period had expired. Payne acknowledges that I originally reported the problem well within that period, but says the troubleshooting also had to be completed within its deadline. After all of that, their conclusion was that I should have my eye prescription rechecked rather than remake the glasses. I even offered a simpler resolution: I would confirm my prescription and accept basic single-vision distance lenses rather than another pair of progressives. They declined. I understand warranty deadlines, but this was not a customer coming back months later with a new complaint. I reported the problem almost immediately and then spent months trying to navigate Payne's troubleshooting process. I'm out approximately $100 and still don't have usable glasses. I loved the frames, but the amount of effort required to troubleshoot an online glasses order, the response delays, and the ultimate lack of resolution make it unlikely I'd order prescription glasses from Payne again.

Nothing wrong, just very very limited selection of free frames...not happy with the selection

Overall fine but it said I would receive a free pair of glasses and I never got an email or code about it and I already ordered 2 pairs. So that is not ok.

Getting the prescription put in and answering all of the questions was very finicky, fussy, and complicated. I have uploaded the prescription so why the hell can't you just do it?

Couldn’t try the frames on virtually. It took forever and several times to create an account and login. Very difficult to navigate, and too much duplication of needed information. Amazon is a cake walk to complete an order compared to your system. I hope the glasses are worth the aggravation.

You make it near impossible to "save more than one style" for choosing between this or that frame. (or ... it is my misunderstanding) . The result is when trying to decide between pairs I have to remember which kind I like better then start all over. When on the page to verify prescription before "ORDER" the axis number did not show as 051 but rather 51, without the preceding zero. Sooooo, I thought "OMG wrong number!!) I went back, but then, I thought "too late" I hit some "cancel" button but, I do not know what it did. Then, there was nothing in my cart, then, I went through the whole thing again. To this minute I do not if I ordered or canceled. BUT I guess the ability to exchange within 30 days eliminates the risk. But I have a lot of problems with the interface not returning to where jumped out. I THINK that it will be a good fair deal on the spectacles. I'll know when (if?) they arrive and I'll learn if my Clearview anti-glare actually helps at all with night time driving. I vacillated between Transition brand photochromatics and Clr2Dark brand. I used to work for Corning before they sold 'transitions' and I have a bias. I am excited to get new glasses and hope they help at least a little for night driving. ALSO - the way I read the descriptions,Transitions darken slightly in the car at night. The Clr2Dark does not react as much (or at all) behind a windshield - which is more useful for driving at night but not in the day during the brightest sunshine. (Clip-on time?)

Been ordering from Payne for years, but it was a little more difficult this time. Couldn't order the exact pair I purchased before, and had to buy with additional coverage I do not need. I didn't need the Oleo Guard coating or the warranty. Had to pay for more than I needed. Since I was forced to pay for these extras, I was unable to purchase the two pairs of glasses I planned to buy and had to settle for one.