Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
Vickie T.
Easy site to use. Many frames to choose from . Also, easy navigating everything you need. Much cheaper than most places.
Reply from Payne Glasses LLCSep 7, 2026
Plenty of frame choices, an easy ordering experience, and prices that make eyewear more accessible—that’s exactly what we aim to deliver. Thanks for choosing Payne!
Eustolia
I have ordered glasses several times from Payne and they all have been great! The one time I two pairs of glasses I put in the wrong prescription and I was able to return them no questions asked! So I ordered the correct ones and am waiting for them! Thank you!
Reply from Payne Glasses LLCSep 7, 2026
Coming back several times and knowing we’ll be there to help when something doesn’t go quite right is the kind of confidence we hope to earn. We’re glad we could get everything corrected and look forward to your new pairs arriving!
Mimio
Great customer service! Great frame choices! Highly recommend!
Reply from Payne Glasses LLCSep 7, 2026
Great service and plenty of frame choices make a pretty good combination. Thank you for the recommendation and for choosing Payne!
Ken B.
I was amazed at the ease of ordering my glasses from Payne. I use progressive lenses and they are the only company that I know of that shows a multitude of progressive styles you cab choose from. Their instruction are simple to follow. I find the quality of the materials to be excellent! The customer service is beyond measure. I need to remake my prescription and it was handled with the utmost speed. Their packaging was beyond compare! I will be purchasing my glasses needs from Payne from now on!
Reply from Payne Glasses LLCAug 25, 2026
Having progressive options that let you choose for the way you actually use your vision is something we’re especially proud to offer. We’re so glad the guidance made those choices easy, and that the quality, service, and even the packaging delivered on the experience. We’re happy to be your new go-to for glasses!
Dennis M.
Payne is the easiest site I've found to order glasses for my family. I have the ability to store multiple profiles for my wife and kids, and save frame favorites. The glasses always arrive on time and are done correctly. I like having control over my frame selection and lens configurations, control in my hands not in some tech's hands. The customer service, on the one order that didn't quite fit my needs, was perfect. I would recommend Payne to anyone.
Reply from Payne Glasses LLCAug 25, 2026
Making it easy to manage eyewear for the whole family while still giving you control over each pair is exactly the experience we want to create. We’re especially glad that when one order wasn’t quite right, our team was able to take care of you. Your recommendation means a great deal to us!
Fredrick R.
Great customer service!!!!
Reply from Payne Glasses LLCAug 25, 2026
Four exclamation points—we’ll gladly take it! 😊 Thanks for recognizing our team and for the kind words.
No N.
I have ordered glasses from Payne… numerous times… I have always been happy with them… I just have a new prescription and ordered some glasses… am so happy with them that I have ordered the same glasses but a different color.. thanks Payne
Reply from Payne Glasses LLCAug 25, 2026
Coming back time and again—and even ordering a favorite frame in another color—is the kind of confidence we love to see. We hope you love the new look just as much as the original!
Julie S.
I got a pair of glasses that weren't working for me. A customer service gal, Katie,worked diligently with me, and sent me a new pair that are just perfect, with no charge! Thank you Katie, Thank you Payne! Julie
Reply from Payne Glasses LLCAug 25, 2026
Getting things right when the first pair doesn’t work out is every bit as important as getting them right the first time. We’re so glad Katie was able to work with you and get you into a pair that’s just right. We’ll make sure your kind words get back to her!
