Payne Glasses LLCReviews of payneglasses.com

Did not follow the prescription and blames us and the frames we chose - VERY DISHONEST. Does not want to refund even when they admit that they are at fault. Scammers! Katie and Sarah Chen will pass you around - our order took 3 months to be addressed and just to find out that they screwed up and blaming the frames instead admitting to QUALITY CONTROL ISSUES.

First of all I love my glasses this is the second pair and I am very satisfied. And the customer service was excellent with helping me I was very satisfied thank you Payne glasses.

STAY AWAY FROM PAYNE GLASSES! THEY ARE DOUBLE CHARGING YOU FOR BIFOCAL AND PROGRESSIVE LENSES!!!! I noticed this discrepancy when trying to buy a pair of their "FREE" glasses. Which, sincerely, breaks my heart because I was really looking forward to buying many more pairs of glasses from them. I've already purchased Distance and Reading glasses from Payne; If they JUST would have replied to me I would still be a customer. I can't add a pictures here but when trying to order from the "Free Frame of the Day" for Bifocals and Progressives I noticed an appearant doubled charge. On the Bifocal you are charged for both $23.95 for 1.56 Digital Lineless Bifocal Lenses AND $19.95 for B Free Bifocal Lenses. There was no way to get the $27.95 B Free Bifocal Lenses you chose because when you got to checkout you had a total price of $47.85 for the lenses alone. Payne did the exact same thing with the Beginners Progressive Lenses. $23.95 for Progressives No Line Lenses and $19.95 for Easy Adapt Progressive. $47.95 total, no way to get $27.95 lenses as advertised. I figured it was something that I was misunderstanding. Maybe one charge was for the physical lense and another was for a coating or something? But, that does not appear to be the case. I PM'ed them on Facebook because on their Facebook post, in the comments, I noted that the site wasn't working correctly for their free pair yesterday and the only lenses you could pick were $12.95, not FREE as advertised. After checking the site again the next morning I went back to reply that it was now working correctly (you could pick free lenses with the free frames, Progressives and bifocals we're still double charging) ..... But my comments had been deleted from the post!! I PM'ed #Payneglasses to ask them to explain what I was seeing. Unfortunately, I cannot attach screenshots here. But, the ones I have would show that I asked them to explain the appearant double charges I was seeing. I sent screenshots from their ordering page on their website with the two charges highlighted to avoid ANY confusion. I also asked them why my comments about the site not working correctly had been deleted because I had returned to comment that the issue was now fixed. They did not reply to a single PM. Though the messages WERE viewed by Payne Glasses. As well, I went back a few minutes ago to give them one more chance to explain before making this post. I have been BLOCKED by Payne Glasses and I am no longer able to PM them on Facebook. I am not able to comment on their post and my previous glowing review is gone from their page. NONE of this appears to be On The Level. If I was misunderstanding something why not just explain? I messaged Payne for that explaination. I gave them 2 days to reply after viewing my messages. I WANTED this to be a mistake on my part...... But, Payne's actions have made it clear that it was not an error on my part, at all. Buyer beware.

I really liked Payne up until my last order. I ordered a pair for my son. It’s the same pair from 2021 but with different lenses. When he received his glasses, he couldn’t see out of the new pair so I contacted Payne via email and they quickly responded. They offered to remake his glasses. The only problem with the remade glasses were the thickness of the lenses. It has almost doubled. At first, they asked for the prescription so I provided. They tried blaming the PD since I measured myself. Please note Payne encourages you to measure your own since they provide the ruler with every order. Payne blamed it on the size of the frame. Only problem is that this is the exact same pair from 2021 and only difference is the thickness with the lenses. Then they blamed it on his prescription but I was able to show them a picture of his old glasses (left lens) and the new glasses (right lens) which had the same prescription but the lenses were double in thickness. I love ordering glasses online, doing this for over 10 years. I have encouraged my family and co-workers to order online to save money. Mistakes happen and I get it but when a company doesn’t take responsibility for their mistake, this means to stay away. Hope your experience will be better than mine but there are plenty of options out there. Eyebuydirect is my favorite, goggles4u and Zenni are wonderful options. Please do not take one bad experience and give up ordering online. Save money and order online! I certainly plan to.

Bought glasses twice. Both times they did not fit well. Both times Payne Glasses had some excuse why they could not give a refund. They offered to refund 1/2, if I paid to return the glasses to them. Which is crazy. That would mean I paid them to screw up and I would have no glasses. Do not do business with these people.

I purchased a pair of progressive prescription sunglasses that I rarely use. I keep them in my car when driving in direct sunlight . I put them on the other morning and the lens coating had a swirl and distortion that made them useless. I contacted the company and asked for them to fix this, as there was no "WARNING" of keeping the glasses in a cold place. Am I not supposed to wear them at the pool, beach or outside in warm weather ? This is a design flaw that needs to be fixed and this company refuses to take responsibility for such an issue. I paid $140 dollars for these glasses and they simply washed their hands of me and said in so few words,, good luck. Very bad product and even worse customer care.

I do not like the glasses. They are too big for my face. I have reached out to the company on how to return them and have received no response!

The service was fine. I had to return the first pair because I couldn't see with them & customer service was great. I then ordered sunglasses as a replacement & they got the RX wrong. So even with good customer service, still don't have glasses I can wear.