Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
Marta
I absolutely love Payne glasses! I found perfect frames and I placed the order. Unfortunately my prescription was wrong so I had to go to get another eye exam. I had to order another pair with a correct prescription. Payne was supporting me through the whole process. I got new lenses and they are perfect! I would recommend them to anybody! Great quality!
J H.
Great selection, Fair Price, Fast Shipping...
Ridwan J.
The glasses are always quality products that are made with care. I've ordered many glasses from them and if something is wrong they address it and fix it right away.
Elizabeth Y.
I love that my glasses fit my smaller face!
Harry
Always 5 Star with Payne customer service. Lisa was great!
Paul
I have been ordering from Payne since 2002, and I recently had an experience thats I just have to write about. I went to my opthamologist for an eye exam, and as usual, the technician gave me my new perscription. I ordered frames and glasses as usual from Payne, and when I got them, everything was totally out of focus with both the reading and the distance glasses. So, I called customer service. They asked me to upload the new perscription and to take a picture of myself with the special ruler for the PD. I did that immediately, and the next day, i heard from Maricela at Payne. She asked me to see if I can check with the opthamologist to make sure that I had the right perscription, because she noticed that the Axis in each eye changed 50% from the last time I ordered glasses, which she said was rare. I called my opthamologist and the next day, went back and indeed, they input the incorrect perscription into their computer. I thought that since it was not Payne's fault, that the guarantee would not be valid. Maricela wrote back to me after I uploaded the new perscription and told me that it was no problem getting the one time guarantee, and that to use the return shipping label that she included in the email and send back the 'out of focus' glasses. One week later, I received my new eyeglasses and it's so nice to see cleary again! THIS is how to run a company. Good, timely customer service, and competent people who look at a perscription and questioned if it was the right one. You have a customer for life! (Too bad I'm not 30 years old anymore) -- Thank you Payne!
George and Randi La D.
easy and convenient
Kevin K.
I have bought several pairs of glasses from you and I have been very pleased with every pair. Looking for ward to the new ones coming…
Reply from Payne Glasses LLCOct 13, 2026
Pair after pair, knowing we've consistently earned your confidence means so much to us. We're delighted you've been happy with every order and hope your newest glasses are another favorite! Thank you for continuing to choose Payne.
