Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
olga D.
I love how quickly I got to choose a pair of free glasses and once I get them I will be ordering more, ordered super fast
Reply from Payne Glasses LLCMay 28, 2026
Finding a pair you love quickly and getting through the ordering process with ease makes for a great start. Thank you for giving Payne a try—we'll be here if you need anything once your glasses arrive.
Mary M.
My absolute go to for prescription glasses and sun glasses! I've ordered many pairs for myself and my son. The selection is huge, and the price is even better! My 13 year old has gone through far too many pairs so this website is a must! Even the sports goggles have been perfect! This is my 5th order. And I know there will be more.
Reply from Payne Glasses LLCMay 28, 2026
Being the go-to choice for both you and your family, order after order, is the kind of consistency that means the most. Thank you for continuing to choose Payne.
Kirkwood P.
Although the virtual try- on feature didn’t always work - this is true of all the online glasses companies. Probably something to do with my personal computer’s firewalls.
Reply from Payne Glasses LLCMay 28, 2026
We appreciate you mentioning the virtual try-on experience. Technology doesn't always cooperate, but we're glad the overall experience still delivered for you. Thank you for taking the time to leave a review.
Phil W.
I had to learn to order online on the go, but I think it went ok. We’ll see when I get the glasses.
Reply from Payne Glasses LLCMay 28, 2026
Ordering glasses online for the first time can feel like a learning experience, especially on the go. We appreciate you giving Payne a try, and we'll be here if you need anything once your new pair arrives.
Jessika
Ordering online was very easy. The hardest part was deciding which ones I liked most. The prices are amazing and with the free pair they offer new customers, I was able to purchase two pairs. I can’t wait to receive my new glasses!
Reply from Payne Glasses LLCMay 28, 2026
Easy ordering, plenty of choices, and value that lets you pick up more than one pair makes the experience that much better. Thank you for giving Payne a try.
customer
Love every pair I order!
Reply from Payne Glasses LLCMay 28, 2026
Coming back and loving every pair—that kind of consistency matters. We appreciate your continued support.
Joakim S.
Everything so far so great and great customer service.
Reply from Payne Glasses LLCMay 28, 2026
Getting great service and ending up with a pair you're happy with is exactly what we aim for. Thank you for the kind words.
Loutricia Phillips J.
I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first purchase at Payne, and because of Krista, it certainly will not be my last. Many thanks. As always, the prices, selection and ease in ordering were perfect.
Reply from Payne Glasses LLCMay 28, 2026
When someone takes the time to go above and beyond, it makes all the difference. We're delighted Krista was able to help make this such a positive experience. Thank you for your continued trust in Payne over the years.
