Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 2,048 reviews with 5 stars · Clear filters
Nancy
This is the best place to purchase glasses. They are at a very good price and the quality is excellent. The craftsmanship is perfect. I have been buying from this company for at least 5 years.
Reply from Payne Glasses LLCMay 1, 2026
Coming back for years and seeing the same quality each time—that kind of consistency matters. That’s exactly what we aim for.
Kaye R.
Love this company. Have always had great products in the past. Hope that they are still as good as the we’re.
Reply from Payne Glasses LLCMay 1, 2026
Coming back after past pairs and expecting that same result—that kind of consistency matters. Appreciate it.
Paula O.
I love how there’s so many styles and colors to choose from. It was easy to try them on and get an idea of how they would look on me. The AI assistant was able to answer the questions I had and was a very big help. The only problem I had was narrowing it down to one pair of glasses order!
Reply from Payne Glasses LLCMay 1, 2026
Having that range to explore and getting clear guidance along the way makes the process smoother—and landing on the right pair is what matters. That’s when you know it clicked.
David M.
The glasses frames are good. Their customer service is fantastic! Very helpful and accommodating. This is the only place I shop for frames now.
Reply from Payne Glasses LLCApr 25, 2026
Having that level of support and becoming your go-to spot—that’s exactly what we aim for. Really appreciate you sharing this.
Carol S.
It is so easy to order! I'm a senior citizen and had no problem!
Reply from Payne Glasses LLCApr 25, 2026
An easy, straightforward process for everyone—that’s exactly what we aim for. Glad it was smooth from start to finish.
Janeen
I hit a bump in the road and used the bot & it was direct & said I can not answer but can connect you with customer support and it did. I had excellent help explaining and actually changed my lens order and it saved me $$$ in the end. So grateful!!
Reply from Payne Glasses LLCApr 25, 2026
Getting clear guidance when it matters and ending up with the right solution—that’s what good support should do. Appreciate you sharing this.
Lilia
We bought about 5 pairs of glasses from Payne. They are so awesome! We get them in a decent amount of time and they are always perfect! I can't thank them enough for providing reasonable prices. I had to call customer service for a sizing issue and was helped right away. The ordering process is so easy to use. Thank you! I definitely recommend Payne for your prescriptions and other types of glasses.
Reply from Payne Glasses LLCApr 25, 2026
Coming back for multiple pairs and getting the same smooth experience each time—from support to delivery—really says it all. Appreciate you sharing this.
Deanne W.
The eyeglasses came earlier than they said it would and they fit just right. I thought the frame would be not so good but they are sturdy and well worth the price. Thanks again Payne glasses
Reply from Payne Glasses LLCApr 25, 2026
Arriving ahead of schedule and fitting just right—especially when expectations are exceeded—that’s great to see. Thanks for sharing this.
