Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 39 reviews with 2 stars · Clear filters
Shaina H.
I first recieved a pair of glasses that, though i loved the frames, the prescription didnt seem right. I then ordered two separate, simpler pairs and was diaappointed by the 'silver' pair that was actually cheap metal spray-painted a blue-gray. I took the lenses out and put them in my old zenni frames but spending $200 for this DIY solution was a bummer to say the least.
Don A.
I needed bifocals that had the dividing line all the way across horizontally (Executive Bifocals). But I received a pair that has plain glass areas, causing distortion and inability to see in focus without moving my head side to side. Retesting your website, I found that the lineless bifocal version was "not to be used with rimless designed frames". I could not choose this selection. Moreover, the frames I ordered were NOT rimless, they were half frames!! Bottom line, I wasted $150 with Payne for glasses I cannot use!!!
Daniel
Bad credit policy I had a credit and didn’t use it all with an order I sent you and you took the remaining credit I had left. That’s like stealing my money and I’ll be sure to tell the people I know what your practice is.
Brian B.
The flip down sunglasses scratched up the prescription lenses within two weeks, rendering them unusable. They would have been great if they had been better quality.
Carol M.
Frames were the cheapest and ugliest I’ve ever seen. Looks nothing like the picture! This is my third time ordering from Payne…never again
Reply from Payne Glasses LLCApr 17, 2023
So sorry you're not happy with the frames you selected! We're happy to help you exchange them. Please feel free to reach out if you need assistance with that process.
Lee W.
They were a little out of focus or something because they felt uncomfortable.
Jodi
The frames are perfect love they fit perfect but my lenses are not right so now I have to ship them back
Shopping D.
Some single vision pairs were good but progressive was screwed up. Took a month to get that fixed with several emails to rude CS person (Sarah) who never apologized for sending wrong RX. The guy who answered the phone from PA was polite. Don't recommend ordering progressive, if really needed, keep standard, not others. Some good frames are still out of stock. Check and adjust crooked frames before shipping!!
