Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 122 reviews with 1 star · Clear filters
Jerry S.
Couldn't redeem points earned at checkout.
Reply from Payne Glasses LLCJul 1, 2025
Thank you for your feedback, and we're sorry you had trouble redeeming your points at checkout. That’s definitely not the experience we want for our customers. Our team would be happy to look into this and help apply your points to a future order. Please reach out to us at, and we’ll get it sorted for you right away.
Bridget K.
New frames snapped in nosepiece. I would appreciate if frames did not arrive in such poor quality
Reply from Payne Glasses LLCJul 1, 2025
We're so sorry to hear that your frames arrived in this condition. That’s definitely not the quality we aim to deliver, and we understand how frustrating this must be. Please reach out to our customer service team, and we’ll make it right as quickly as possible. We appreciate your feedback and the opportunity to improve.
M R.
Fishbowl effect on lenses. Company refused to correct. Out $50 and will be switching glasses companies after being a loyal customer for 2 years.
Benjamin P.
I have to pay shipping to get the glasses then pay to return them and pay again to get the replacements the first pair were 165 dollars the second pair 134 I lose the difference and have to pay 25 dollars shipping. I will never do business with this company again.
Chuck G.
6-12 day shipping my ass! It's been a month!
Reply from Payne Glasses LLCMay 22, 2025
Thanks for reaching out. I’m sorry to hear there’s been any confusion or frustration around your order — I completely understand how that can be frustrating. After checking into it, I can confirm that your order was shipped promptly and delivered just 5 days after it was placed, which is well within the 6–12 day shipping estimate we provide. If you didn’t receive it or if something seems off, I’d really like to help sort that out for you. Please reach out to us so that we can assist you with this matter.
Nancy B.
I received a pair of glasses that were crooked on my face and they were unable to be adjusted. I immediately called customer service within 24 hours of receiving the glasses. They told me they would repair the glasses, and I told them that they were manufactured incorrectly and the frames needed to be replaced. They guaranteed me that they would replace the frames. I sent them back and three weeks later I received the " "new"glasses, but they were the exact same frames and were still uneven on my face.!! Payne Eyewear is difficult to work with add iv discourage anyone from ordering glasses from this company. This was my 20th pair of glasses, but my first through Payne. I will reorder my glasses through Zenni.com, which has always done amazing work on my glasses. Avoid Payne Eyewear.
Reply from Payne Glasses LLCApr 8, 2025
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your glasses didn’t fit properly and that the experience left you feeling disappointed. We know how important comfort and quality are, and we regret that we didn’t meet your expectations this time. At Payne, we use a brand-new frame for every remake to ensure quality and consistency. However, because every person’s facial structure is unique, not all frames will arrive perfectly fitted right out of the box. Sometimes, a minor adjustment may be needed to achieve the best fit—and we understand how frustrating that can be when expectations are different. Thank you again for your feedback, and we’re truly sorry we didn’t deliver a better experience.
Laurie J.
These look like the cheapest glasses possible. They are unattractive. They look like plastic. I will not order from you again.
Reply from Payne Glasses LLCApr 8, 2025
We’re sorry to hear that your recent order didn’t meet your expectations. We understand how important it is to feel confident in your glasses, and we regret that this pair wasn’t the right fit for you. While our frames are designed to be lightweight and budget-friendly, we recognize that preferences in style and material can vary. The good news is that you're covered under our warranty, and we'd be happy to help you select a different frame that better suits your taste. Please don’t hesitate to reach out to our customer support team —we’ll guide you through the process and ensure you end up with a pair of glasses you feel great about. Thank you again for your feedback and for giving us a try.
Toby H.
Avoid This Company – Dishonest and Poor Customer Service I had a terrible experience with Payne Glasses and would not recommend them to anyone. I ordered glasses and entered my address correctly, yet they claimed it was “invalid” simply because I put my apartment number in the first address line instead of the second. There was no warning that this would be an issue, and most online stores have no problem with this format. They also claimed they tried calling me multiple times to fix the issue, but I never received a single call. If they truly believed my address was invalid, why did they go ahead and ship the package anyway? Now, I have to wait for it to be returned to them before they can reship it, causing unnecessary delays. To make matters worse, they expect me to pay an additional $8 for expedited shipping if I don’t want to wait another 10 days—when the delay was completely their fault. A reputable company would take responsibility and offer faster shipping as a courtesy, but instead, they’re making me pay for their mistake. Save yourself the headache and shop elsewhere. Their lack of accountability and dishonest claims about contacting customers make them completely unreliable.
Reply from Payne Glasses LLCApr 8, 2025
We’re truly sorry to hear about your experience, and we completely understand your frustration with the shipping issue. It appears that there was an issue with the address format, and while we don’t typically flag apartment numbers in the first address line as invalid, certain systems may sometimes cause complications. We apologize for the confusion this caused. Regarding the delivery issue, the shipping carrier ultimately decided not to deliver the package due to the address format, despite our efforts to ensure proper delivery. We understand how frustrating this can be, and we’re working to improve our processes to avoid these situations in the future. Regarding the communication issue, we regret that our attempts to contact you didn’t reach you. We understand how important it is to stay informed, and we’re looking into improving how we handle these situations.
