Excellent
Based on 108 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PBFY Packaging is a manufacturer and distributor of flexible packaging bags, coffee packaging bags, food packaging bags, pouches, films, custom printed labels and many other products. We have helped over 60,000 customers package their goods. We have experienced representatives to answer all of your packaging questions. The markets we serve include coffee, tea, specialty and natural foods, agricultural, pharmaceutical, pet foods, retail and many more. Please visit our website to purchase our products securely online or contact us if you have any questions. We are here to help you succeed!
PBFY Packaging (pbfy.com) has 108 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
108 approved reviews, newest moderated first
Philip
Ordering was easy, and product shipped in a timely fashion. Very pleased with the results.
Reply from PBFY PackagingJan 13, 2016
Thank you for the comments Phillip! We’re so happy that you’re pleased with the product and service from PBFY. We look forward to a great relationship with your company.
Charles
I do not like the fact that the bags we ordered ended up a semi-chaotic mess in the box. Again. Even though we were assured this was not standard practice. We were also shorted a couple of bags in the order. I decided not to contact them for 3 bags out of a thousand, due to our last experience with contacting the company. Very frustrated and will be looking for another supplier for said bags. However, the bags themselves are quite functional, and are exactly what we need, which is why we came back a second time.... and why this is a three star review.
Reply from PBFY PackagingJan 13, 2016
Thank you for your comments, Charles. We understand your frustration and appreciate you taking the time to post this review. I apologize that you were shorted some bags and we've let our QC department know of the issue so we can correct it. We appreciate you sticking with us and if there is anything we can do to make future orders better, please let us know.
suzan
It went much smoother this time around.
Reply from PBFY PackagingJan 13, 2016
Thank you for giving us another opportunity to get it right Suzan! We’re committed to giving our customers a great customer service experience. If something is wrong, we do our best to make it right.
Jana
the only reason i gave a four instead of a five was because i kept getting bombarded with unnessary emails asking if i had received my package and if i was satisfied, etc. no offense, but i don't have the time to read and respond to all of these messages.
Reply from PBFY PackagingJan 13, 2016
Thank you so much for the review, Jana. Your comments help us to improve our service and follow up with our customers (maybe a little too much!). We would rather over-deliver than under-deliver to all our customers, but thank you for your feedback!
Daryll
Fantastic service
Reply from PBFY PackagingJan 13, 2016
Thank you for the wonderful compliment, Daryll. PBFY works hard to provide top customer service to our customers. We look forward to doing business with you in the future.
BETH
Great quality, super duper fast shipping! Thanks
Reply from PBFY PackagingJan 13, 2016
Thank you, Beth. We’re looking forward to hearing from you when you’re ready to place an order. We are passionate about providing stellar service to our customers. Thanks for the review!
Raquel
These bags are just what I expected good quality. I will defiantly be giving them a try for my business.
Reply from PBFY PackagingJan 13, 2016
Thank you for posting a review Raquel! We’re glad that you’ve found what you need for your business. We are committed to providing exceptional quality and service. PBFY looks forward to being a part of your business success!
aj
Very nice samples and you can't beat the price......
Reply from PBFY PackagingJan 13, 2016
Thanks AJ! We’re happy that our free samples were helpful to you. Thank you for taking the time to post your review. We hope that we’ll hear from you when you’re ready to do business.
