Valued C.
Okay
It was okay. The building is older and they should make payment plans available instead of making a payment upfront for appointments.
Reply from Palmetto Counseling & Consulting Services, LLCFeb 11, 2026
Thank you for taking the time to share your feedback. We appreciate you giving our practice a try. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC. While our building is an older property, we strive to provide a welcoming, safe, and comfortable environment for every client who walks through our doors. We understand that payment policies can also feel challenging, and we aim to be transparent about fees and payments at the time services are scheduled to avoid confusion later. We do require payment at the time of service, which helps us keep appointments available and maintain consistency in care. However, we’re always happy to discuss questions about billing or insurance prior to scheduling so clients can make informed decisions. At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly. Please feel free to reach out to me at (803) 329-9639 or [email protected]. We value your feedback and remain dedicated to continuously improving the care we provide. Sincerely, Rich Schlauch, MSW, LISW-CP President / CEO