Average
Based on 116 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
** Please note - We are NOT affiliated with pcnation.co.uk in Great Britain in anyway ** PCNation US is more than just a virtual storefront - We are one of the nation's leading direct dealers of technology solutions to small and midsized businesses, government and educational institutions, and consumers. For over 20 years we have provided more than 300,000 customers with a comprehensive selection of information technology products at competitive prices in conjunction with best-in-class service and support. Orders are reviewed and processed by one of our professional account managers. We carry more than 150,000 items that are shipped from one of twenty nationwide distribution centers including our new corporate headquarters, retail showroom and distribution center in Northfield, Illinois.
PCNation - United States Only (pcnation.com) has 116 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
116 approved reviews, newest moderated first
Jelena
Don't matter what you're doing, do not buy from this company. They can't even get down your shipping address properly, then some Rick guy from return department, will treat you like you're the one who is stupid. Don't even waste your time with these folks.
Katheryn
I ordered from pc nation two weeks almost three weeks ago. I was supposed to get my order in three days. I canceled an order from a different company because I would not get my order until September so I paid $30 more to get it faster and it won’t be here for another two-three weeks yet. Sad sad sad. When it should have been here in 3 days like they promised. Now they won’t answer my emails
Consumer
I ordered a Brother Fax/copier/printer. It arrived 3 days later. Good service! No problems. and they responded quickly to a question a had about shipping my product.
Jeremiah G.
Great service and fast shipping, even in spite of me screwing up credit card details which was easily resolved.
Rachel N.
Never received tracking number three weeks after purchase. Contacted the company everyday (some days more than one call was made) for over a week with no resolution. Was told numerous times they would call me back. No one EVER called me. People I spoke to said they were having issues with communications with the distribution center. Not sure how a company can have problems with the same order and communications with another department for three weeks. I will never do business with them again
Reply from PCNation - United States OnlyJun 25, 2020
Ms. Nicodemus, I apologize for the issues you experienced with your order. We are typically able to resolve warehouse and shipping issues within a couple of days, and it appears we have fallen short of our standards with your order. Please contact us to let us know if you would like us to issue you a full refund immediately or ship out a replacement via overnight delivery at our expense. Again, I apologize for the lack of communication and resolution of the issue and look forward to hearing from you. Arnie Ross, Client Care Team
Brandon B.
Waiting on my return after 2 weeks! I didn't know that getting a refund would take this long after I done it once before and within a day I got a refund, 2 weeks of waiting? I'm expecting to wait more honestly. I really doubt I'll get into contact with them.
Reply from PCNation - United States OnlyMay 18, 2020
Mr Bowles, I'm sorry for the delay you experienced in our responding to your refund request. We typically strive to process returns and issue refunds with a few days of the return and it seems we fell short of our standards. Unfortunately, I have not been able to find an order in the past 90 days tied to the last name Bowles. Please email our customer care team at [email protected] with your order number and contact information so we can address this issue for you immediately. Once again, I apologize for the delay, I'm looking forward to resolving this issue for you. Arnie Ross, Client Care
Disappointed
I ordered an M.2 drive from PCNation on March 27 and canceled it the same day before it was shipped from their Carol Stream, IL warehouse March 29 at 12:00AM. According to FedEx tracking, it was returned to the same facility on April 6, having never been delivered to me. Customer service was very cooperative in issuing the RMA, but never issued credit. I have contacted them four times over the ensuing 5 weeks. They offered various excuses, but the refund has never materialized. At this point, my only recourse for my $465 appears to be to warn others from doing business with this company. Having received refunds from Amazon within hours of depositing a package at UPS, PCNation's performance is very disappointing.
Reply from PCNation - United States OnlyMay 8, 2020
Hello, I’m apologize that there’s been a delay in our response to your inquiries. It's not our typical standard and we recognize the delay has been frustrating. Unfortunately, we don't have enough information from this feedback to determine the order specifics. Please email our customer care team at [email protected] with the specifics of your order so we can address this issue for you. Make sure to include your name and order number if possible. Again, we are sorry it took so long for this to be resolved, I look forward to addressing the issue and providing you a better experience moving forward. Arnie Ross, Client Care Team
Zi W.
Do not buy expensive products from Pcnation online if you live in a high rise without front desk. PCnation refuses to remove the direct signature request and Fedex never calls me to sign and pick up the packages. The service of this place is horrible. A customer service person randomly started arguing with me after I stated the problem with delivery. He said “you are lucky that we are still working and fedex will try delivering again” or “sure if you are willing to sign a waiver to assume all responsibilities of package damage” and 100 other things. That person on phone was unbelievably self-centered and arrogant. I don’t know how he passes the criterion to work on sales or customer service. Also note that returns are NOT free. I will try to get a full refund since I’ve never even seen the products I ordered. However, if I directly process the return online, there is this tiny font line, saying that you are willing to pay $15 or 15% “returning fee”, whichever is greater. Whoa. This website is probably a scam.
