Average
Based on 95 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About PearlsOnlyPearlsOnly is a trusted online destination for high-quality pearl jewellery at exceptional value. We specialize in freshwater and Akoya pearl necklaces, earrings, bracelets, and rings, crafted for timeless elegance.By working directly with pearl producers, we offer genuine pearls without traditional retail markups—so you get luxury quality at a fair price.We stand behind every order with a 90-day free return and full refund guarantee.Elegant. Affordable. Risk-free.That’s the PearlsOnly promise
PearlsOnly (pearlsonly.com) has 95 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
95 approved reviews, newest moderated first
Vipul G.
My original review of this company was 1 star but one of the Customer Service Specialist got back to be and apologised for the bad service and lack of communication. I was offered £45 refund. The pearls are nice - the gift box could be better . more square rather than long rectangle.
walter O.
Update: Der Customer Service hat sich gemeldet und das Problem sensationell schnell und perfekt gelöst. Wirklich sehr tolle Lösung. Der Ring ist absolut perfekt. Danke! Endlose Lieferzeit. Wenig bis kein Support. Mühsam
Tracy B.
This review is about my second purchase from PearlsOnly, where I purchased two pearl bracelets, white and black (to match black pearl necklace as first purchase), together with a black pearl ring. I was very please with the quality of the pearls, the uniform roundness of pearls and overall quality. The gifts I selected were matching earrings which complete my set. Very pleased with purchases and will buy again.
katie B.
Ordered these 2 weeks ago needed for my daughter's wedding emailed and called them !!!!!!!! nothing I am still waiting for them. Going into the third week
Reply from PearlsOnlyApr 7, 2026
Hi Mrs. Brown, We’re truly sorry to hear how stressful this situation has been, especially with your daughter’s wedding coming up — we completely understand how important the timing is. Your order was shipped on March 31 via Australia Post (tracking: 8QS0015484) from Queensland to Tasmania. Unfortunately, it appears the parcel has not received any tracking updates since dispatch, which is highly unusual. We are currently following up directly with Australia Post to locate the shipment as a priority. Please rest assured — we are a legitimate company and will make this right for you. If the parcel cannot be located promptly, we will arrange an immediate replacement or full refund, depending on your preference. We have also reached out to you directly to resolve this as quickly as possible, and we would really appreciate the opportunity to assist you. Thank you for your patience, and again, we sincerely apologize for the inconvenience caused during such an important time. Kind regards, Donna Lewis Customer Care Specialist PearlsOnly
DS
DO NOT BUY from them, I bought from them and had so many issues with them, in no particular order; - completely asymmetrical pearls (like it was put together by a child) - poor colour/hue of the pearls - poor customer service - delayed delivery, with no updates and poor service when chasing down delivery - tried to charge a return fee despite saying free returns as they claimed it was a restocking fee (not legal in the UK in any case) - really rude customer service and complaints procedure and they told me to get lost after me trying to get a full refund from them and to be clear, i didn't purchase the cheapest ones, I paid for one of the most expensive sets on the website as it was a present for a 30th birthday ##update## I am not sure how to reply but I can show multiple emails as proof of this, massive scam company breaking UK laws
Reply from PearlsOnlyApr 4, 2026
Dear DS, We’re very sorry to hear this, however the experience described does not match our policies or service standards at PearlsOnly.co.uk. All UK orders are shipped via Royal Mail 1st Class Signed For, we do not charge any restocking fees, and we offer a 90-day free return with full refund—no questions asked. Our customer service team is also trained to provide respectful and professional support at all times. There are unfortunately unauthorized third-party sites misusing our brand, so we’d like to confirm where the purchase was made. Could you please share your order details so we can investigate and assist you properly? Kind regards, Donna Lewis Customer Care Specialist PearlsOnly
Fabrizio
Ho acquistato sul sito pearlonly.it, non lo farò mai più! Ti fanno credere che la sede è a Venezia invece la merce parte dall Irlanda, dal 16/12/25 ad oggi 6/1/26 sono ancora in attesa del mio ordine, il pacco è rimasto settimane fermo all'estero e poi ancora fermo 10 gg in italia chissà dove visto che il tracciamento che mi hanno dato è FASULLO e non porta a nulla. Chissà cosa arriverà poi visti questi presupposti. Sono passati 22 giorni ed ancora niente, ASSURDO! NON COMPRATE
Reply from PearlsOnlyApr 8, 2026
Dear Fabrizio, We are deeply sorry for what happened to you. We have escalated this issue to the relevant department to help prevent similar situations in the future and to ensure the courier service meets the standard expected for the PearlsOnly shopping experience. We truly appreciate you taking the time to share your feedback. Yours Sincerely, PearlsOnly Team
Glyn
Ordered 12/12/25, notification from Parcelforce that they are expecting the item for next day delivery on 16/12. Still no sign on 23/12. As others have said - seem to pretend to be local with fast delivery, but just dropship from China. No communication, 24/7 online chat never on, phone unanswered, Don't waste your time, try a genuine company instead. No idea what the pearls are like as have never received any. Definitely do not recommend at all.
Reply from PearlsOnlyApr 4, 2026
Dear Glyn, I’m very sorry to hear this—especially that your order didn’t arrive in time. I understand how frustrating that must have been. Delays can occasionally happen during the busy December period, but you should have received clearer updates and been able to reach us more easily. We’re taking this feedback seriously. I’d really like to look into your order and help resolve this for you. Could you please share your order number with me? Thank you for bringing this to our attention. Kind regards, Donna Lewis Customer Care Specialist PearlsOnly
AnSu
Ordering was quick and easy. There was a delay in delivery, however, the waiting was certainly worth it. I purchased the double strand pearl choker AA quality. Some of the pearls are more oval than round but I like this about the choker, it adds a certain quirkiness. If I had purchased the AAAA, no doubt the pearls would have all been round and considerably more expensive. Since I like to wear my pearls most days, I find the the AA choker both beautiful and suitable for my needs. The pearls came well packaged. I'm very happy with my purchase and would certainly use this company again.
