Poor
Based on 24 reviews
Peek2.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Peek.com, we've facilitated over $3 billion in unforgettable experiences, offering a seamless marketplace for consumers to dive into activities ranging from scenic wine tours to thrilling watersports, immersive art classes, and so much more. Our offered experiences span the United States, Caribbean and even into other continents. There is so much to explore, whether it be near or far.With an impressive backing of over $100 million from industry giants like Westcap and Goldman Sachs, our mission is clear — to connect the world through experiences 🌎
Peek (peek.com) has 24 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
Showing 17 reviews with 1 star · Clear filters
Jennifer R.
Horrible company. Dishonest. Thieves. They are saying a tour happened when it didn't The provider canceled the night prior due to Covid. Neither Peek nor the company - Sonoma Sidecar Tours - will refund my money. I will NEVER use this site again and will be sure to spread the good word about how horrible they are.
Gina R.
DO NOT TRUST! Where to begin... Like many others, I was scammed through Peek. I purchased tickets for an event (which they initially didn't send me - and I had to go through other channels to get them) and then, when the event was canceled, I was not refunded my money, as promised by the venue. Instead Peek responded to my credit card company, refusing and said that I received the services and never requested a refund. I had proof in writing, and they still LIED to prevent from refunding me. I have been fighting this for a month now and still received nothing. Stay away from Peek and from venues that use Peek. Go through anyone else!
Widmark
It is not working & I have wasted many hours asking for help but to no avail. I demanded a refund & they make it very difficult & until now, I am still trying to get my refund. DON'T buy this application. WORTHLESS!
Reply from PeekApr 11, 2025
Widmark, we are sorry to learn your refund request has not handled as we aim to provide a positive experience for our Peek.com customers. We have requested further information officially through the review site and look forward to being in touch with you directly. In the meantime, you can reach out directly to our dedicated team at [email protected]. Thank you for your feedback.
Ronnie F.
UPDATED REVIEW: If I could leave 0 stars I would. I am moving to a different company. They have ignored my emails asking for support for sometimes 3-4 days. Then when they do respond they do not even understand the problem and send a "canned" response. FIRST REVIEW: I have been using Peek as my booking platform for my growing tour company and although there are a plethora of reasons that I would never recommend them, the main reason is that support is virtually non-existent, especially if you need something fixed quickly. Many things do not work properly in their booking system and it seems like they are not particularly interested in fixing them or improving the portal. I wish I never would have switched over to them but now I am sort of locked in because I made major changes to my website to accommodate their platform.
Keith Galloway M.
Peek.com is charging me for additional fee without explanation! I've asked repeatedly and they just dont bother to answer.
Reply from PeekApr 11, 2025
Keith, we are sorry to learn of this experience and want to assist you in resolving these charges on your account. We can work together to resolve this and have officially requested more information from you through the review site. In the meantime, you can always reach out to us on [email protected]. We look forward to hearing from you and resolving this soon!
Alexis E.
I wish I could give them 0 stars Their person on the other end continued to hang up the phone when her driver was late. NEVER called and kept hanging up like she was frustrated. We had an appointment at 10:45, driver didn’t show until 11:30. Horrible customer service. Would not recommend this company 954-955-2405 This was in Fort Lauderdale, Florida
Traveler
This company is a scam. They are currently under investigation by my bank due to fraudulent charges. Stay away.
Jen
I paid for my tickets to The Color Factory in NYC. Peek processes the ticket sales. The fee is pretty hefty. I never got the tickets. It's been a month and they never emailed or texted me the tickets. You can't login to access them. They don't call you back. I do not know why businesses work with them when it stresses out the customer so much. There has to be a better way. Using my Amex bill was the only proof I had that I purchased tickets. If they are charging so much, a simple email or text with the ticket confirmation should be standard practice. I did leave messages but nobody ever responded.
