S.P.
Penalizes users for no reason.
I appreciate the service. However, those of us who rent our space are penalized if we allow an offer to expire. The problem is that we can't cancel the reservation if it turns out that we are unable to accommodate the prospective guest. Sooo, no option to cancel the request, but we are penalized if we allow it to expire? Make it make sense.
Reply from PeerspaceJun 14, 2025
Hello S.P, Thank you so much for leaving this review, we'd be happy to provide some clarity. When booking requests are sent you have the option to decline or accept the request from your account. If you need to cancel an active booking you would submit a cancellation request by following these steps: 1. Navigate to the bookings tab of your account. 2. Click on the booking in question. 3. Click “Cancel Booking”, located at the top of the page. 4. You will need to include a reason for cancelling the booking and click the purple “Cancel Booking” button to finalize the cancellation request. If you send an offer to a guest and it expires you are not penalized since it counts as a response to the guest. You are only penalized when you don't respond to an inquiry or a booking request. We hope that clears up any confusion and thank you for this feedback!



