PellaReviews of pella.com

Unfortunately, I have pella windowS in my house. I tried to replace the screens but they do not sell them on their website. I contacted customer service and they could care less. When some girl finally called me, she was so arrogant, like she was doing me a favor. I just hung up on her. Do not waste your time and money with this company.

We bought a Pella full view storm door and realized when it was installed that the screen would be pushed out any time someone left the house. Very poor engineering! We solved the problem by buying a screen door guard rail and used heavy duty Velcro tape to secure it to the edge of the door frame. That way when cold weather came, we could just take the screen guard off so the glass could be installed easily. Put the guard back on and feel pretty comfortable with how we dealt with such a ridiculous situation. Also, when my husband went to put in the winter glass insert, it took him a long time to get the glass to fit into the frame and then put the flanges back to keep the glass from falling out. Our Anderson storm door is a cinch compared to the Pella!

Called Pella to order a Pella storm door multi-point mortise lock replacement part. The automated process said I had a 44-minute wait, but they would call me back in 44 minutes. That was 5 days ago, and I have not heard from Pella yet nor do I expect to hear from them. I spent over $20,000 on Pella windows and doors so you think they would respond to a former customer??? Pella in my book now rates a zero. Peter Irzyk East Longmeadow, MA

Four of four windows I purchased from Pella were defective, requiring replacement of the sashes. The employees were helpful with the warranty work EXCEPT for scheduling and cancelling the repair TWO times, the second time only an hour before the repairman was supposed to arrive, forcing me to change my schedule THREE times to accommodate Pella's incompetence. I have no doubt the employees hate working for a company with the kinds of issues Trustpilot reviews demonstrate: it sucks to be caught between your salary and working for a company that the overwhelming majority of customers apparently find sells defective products.

I wanted to love Pella. I was interested in a particular feature; they were the only brand carrying it. I was impressed with their products, and the sales rep was knowledgeable and friendly. I was told that buying from Pella was white glove service, and they would coordinate and be responsible for everything from the measurements, ordering, and installation to warranty coverage. The price of the products reflected the claimed commitment to quality and service. Although paying top dollar, I was convinced that my investment would pay off in terms of ease of mind.Unfortunately, the reality is I have paid way too much for one headache after another. The initial installation was horrendous. The trim was of substandard grade; it was cut up and gouged with rough, uneven edges. My backsplash was broken and the installers filled quarter sized gaps with caulk. I was told they would be primed and ready to be painted. I was left with crooked trim, unfilled nail holes, mitered corners that didn't match, gobs of caulk at every seam, and one window that wasn't even trimmed!The hardware on my in-the-glass blinds was installed where it was unreachable without climbing up on my kitchen counters. This was after I explicitly discussed with the sales rep the need for the hardware to be located on the inside where it could be reached. I gave Pella the benefit of the doubt and multiple opportunities to fix the issues. The trim had to be ripped out, and the windows reinstalled. Service techs came to my house 3 more times attempting to fix blinds and screens. I waited 9+ months for screens that would function with my windows. A year+ after ordering and paying my 50% up-front, one of my four windows is still non-functional. If you want every step of the process to be exponentially more complicated than it needs to be, then Pella is your kind of operation. I previously built a custom home and have dealt with many contractors and repair people, but this has been the worst experience ever.

These people are a disaster. You can get a live person, especially in Portland OR. I have been on hold 3 times today, between 10 and 20 minutes each time. I have yet to reach a person to talk to about a product defect.

For the amount of money we paid.. (over 20k) for two patio doors and 4 windows, I am disappointed. First, they installed our patio doors the wrong way.. never heard back on the them trying to rectifying. The biggest window we had installed is a lability, I can rest my hand on the screen and it just pops out..not safe with it being the second story, they don’t seemed concerned about that, someone came and looked at it, adjusted a flimsy notch and said that was the most they could do. The other 3 windows have this screen where it hides the screen when closed and when you open it the screen expands.. well that is the cheapest crap ever. We can’t even open the windows without the screen falling off the track and then it doesn’t move with the window. The amount of money we spent I expected our patio doors to be installed correctly and to not have cheap screens. I would not recommend.

I ordered two windows for replacement after the original ones began to leak 2 years after the sale of my apt (Pella warranty only covers 1 year), was told they do offer installation during the sale, but later got calls from multiple people from Pella claiming they only do curbside delivery, and would not give me any contact for an installation company to use. I was given the impression that no installation company that worked with them existed. And so had to spend thousands extra on labor and installation from another company because of their lack of communication. They also canceled two different delivery dates without telling me, as they do not send out confirmation emails, so you will have to constantly call and remind them of the delivery date, etc. My window delivery was over 2 months late because you will have to beg and plead for them to schedule it in the first place. I got the delivery scheduled, and the next day I got a call from Pella's Installation company claiming they will deliver and install 2 months after the new delivery date! They have no idea what theyre doing at all and its really unfortunate. I had already scheduled the other companies to finish the job they left undone, and had to refuse their offer of an even later shittier delivery and install job. Please take it from me and use a different company that won't screw you over like this. I will never use this company again.