Perfect CircuitReviews of perfectcircuit.com

Despite having a negative experience with one of their products, they were very helpful about it and honored a refund immediately. My issue is that the product itself over-promises, and is extremely fragile and cheaply built. I communicated that to the company, and they did not argue with me, and seemed to appreciate my feedback. So the refund was swift. I've purchased from them before and will continue to. It looks like they are no longer offering that product, either.

Great store for unusual and hard to find effects. Many effects from independent companies from outside the USA. Often enough they offer 10% discounts. Great customer service. All around a wonderful experience.

Outstanding customer service.

I bought a used Intellijel 7U Performance case from Perfect Circuit in late June. It arrived without a power supply. Wrote Perfect Circuit. They sent a replacement power supply via USPS, the slowest possible shipping option. Took a week to get here. Plugged it in and it is a counterfeit (blue LED, all Mean Wells have green LED). It makes a crazy sound, smells like ozone, and completely fails to power the skiff. I'm lucky it didn't fry $4000 worth of modules. Wrote Perfect Circuit. Nigel says, yeah, sorry, how about a complete refund? Now I have to send back the case and the power supply (I don't know 100% if it is the PS or the case since I can't test the case). Wasted three weeks, and now have to figure out how to package this junk up – the Intellijel case is big – drive to a FedEx location, and get it shipped back to Perfect Circuit. Meanwhile, I got 23 modules sitting on my desk with no where to put them (I sold the old case to finance this one). No consideration for the time wasted or alternate ways to fix the problem. No urgency. Incredibly disappointing.

I am a frequent customer of Perfect Circuit and have accumulated rewards points through multiple purchases. However, I want to voice my dissatisfaction with the current rewards policy. After returning an item that did not meet expectations, I discovered that the rewards points used for the purchase are permanently lost and cannot be re-issued. This policy is highly penalizing to loyal customers who receive unsatisfactory gear.

I've purchased from Perfect Circuit many times directly and through Reverb. They have the best selection of some really neat and unique equipment at reasonable prices. But when you have a problem they are ridiculously bad. Their customer service is slow and they do everything they possible can to avoid giving you a refund. You need to prod them to respond to your emails. They make excuses. They give you a couple of unacceptable options and tell you why they can't refund you. But after demanding a refund several times they magically find a way to refund you. Completely unprofessional and unethical enough for me to suggest that you shop anywhere else.

terrible costumer service. the prices are way to high. Horrible experience buy you stuff elsewhere.

Perfect circuit has some of the slowest processing times for shipments, lackluster delivery, inconsistent customer service and nearly 75% of their catalog is all *preorder* status. I wanted to refrain from using the big box companies like Sweetwater but the fact of the matter is, they're simply better in all facets. Truly disappointing.