PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USA Reviews | Read Customer Reviews of pergoluxshop.com

PERGOLUX USA reviews

612 approved reviews, newest moderated first

Ari
Oct 23, 2026
Didn't send all the parts
Didn't send all the parts. Customer service is a joke. Had to call and email 3 times each to get a response. The days I had planned out to set up the product were ruined. They didn't care about how much trouble they caused. Buy a Hanso.
Reply from PERGOLUX USAOct 23, 2026
Hi Ari, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to receive an incomplete order and have to repeatedly contact our customer service team for assistance, especially when you had set aside time to install the product. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and frustration caused. We take your feedback seriously and would appreciate the opportunity to make things right. Best regards, PERGOLUX Team
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Eric
Oct 23, 2026
Happy with our new pergola.
Shipping was much faster than I expected. Installation guide was a little comfusing, but we figured it out with no major issues. Quality product and good customer service for a minor issue.
Reply from PERGOLUX USAOct 23, 2026
Hello Eric, Thank you for your kind feedback! We’re delighted to hear that your order arrived faster than expected and that you’re happy with the quality of your product and our customer service. We appreciate your feedback regarding the installation guide and will keep it in mind as we continue to improve. Thank you for choosing PERGOLUX! Best regards, PERGOLUX Team
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Marie-Rose P.
Oct 22, 2026
Customer Service via chat was great
Customer Service via chat was great! Sebastian was so helpful in answering all my questions, giving me early access to the sale pricing, and creating an estimate from which I could easily place my order.
Reply from PERGOLUX USAOct 22, 2026
Hi Marie-Rose, Thank you for your wonderful feedback! We're delighted to hear that Sebastian was able to answer all your questions, provide early access to our sale pricing, and make the ordering process easy by preparing an estimate for you. We'll be sure to share your kind words with Sebastian. We truly appreciate you choosing PERGOLUX and hope you enjoy your new pergola! Best regards, PERGOLUX Team
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Ruy L.
Oct 22, 2026
its been a bad experience so far
its been a bad experience so far. With 6 moths delayed plus missing items that up to now I have not received. missing harwares for installation. customer service is ok but the response is not. lack of communication for updates.
Reply from PERGOLUX USAOct 22, 2026
Hi Ruy, Thank you for sharing your feedback. We sincerely apologize for the extended delays, the missing installation hardware, and the lack of communication regarding your order. We understand how frustrating it must be to wait six months and still not have all the necessary components to complete your installation. While we appreciate your positive feedback regarding your interactions with our customer service team, we recognize that our response times and communication have not met your expectations. Keeping you informed throughout the process is just as important as resolving the issues themselves, and we're sorry we fell short in this regard. At this time, we are in communication with our Custom Design team to investigate the outstanding items and determine the next steps toward resolving this matter as quickly as possible. We understand that this has already taken longer than expected, and we will continue to follow up internally to help move things forward. We sincerely apologize for the experience you've had so far and appreciate the opportunity to address your concerns. Best regards, PERGOLUX Team
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Courtney
Oct 20, 2026
My time with Natalie was exceptional…
My time with Natalie was exceptional she corrected a shipping logistic that could’ve prevented install on time. She was polite and effective at getting problem solved.
Reply from PERGOLUX USAOct 21, 2026
Thank you for your kind words! 😊 We're delighted to hear that Natalie provided exceptional service and helped ensure your installation stayed on schedule. We'll be sure to share your appreciation with her. Thank you for choosing PERGOLUX! 💚
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William
Oct 20, 2026
Shout out to Sebastian.
Sebastian was an outstanding customer service rep. Patient with all my numerous questions. Professional and knowledgeable.
Reply from PERGOLUX USAOct 20, 2026
Hi William, Thank you so much for your kind words! We're delighted to hear that Sebastian provided you with outstanding service and was patient, professional, and knowledgeable throughout your interactions. We believe that taking the time to answer our customers' questions and ensuring they feel supported is essential, and we're glad Sebastian delivered that experience. We'll be sure to share your feedback with Sebastian. Thank you for choosing PERGOLUX! Best regards, The PERGOLUX Team
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Jim
Oct 19, 2026
I recently worked with Natalie to…
I recently worked with Natalie to resolve an issue with my 4 Pro and she was professional, knowledgeable and went beyond stock answers to address my issue. She took time and followed up promptly with a resolution to my concern. I continue to work through several issues with my order, but feel if I am working directly with Natalie I am in good hands.
Reply from PERGOLUX USAOct 20, 2026
Hi Jim, Thank you for sharing your feedback! We're delighted to hear that Natalie provided you with professional, knowledgeable, and attentive support. It's especially encouraging to know that she took the time to look beyond standard answers, follow up promptly, and work toward a resolution for your 4 Pro. We also understand that there are still outstanding issues with your order, and we appreciate your continued patience. We'll be sure to share your kind words with Natalie, as feedback like yours means a great deal to our team. We're committed to helping you work through the remaining concerns and providing the support you deserve. Thank you for your continued trust in PERGOLUX. Best regards, The PERGOLUX Team
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Tad B.
Oct 17, 2026
Natalie was very helpful
Natalie was very helpful, responsive and had a welcoming attitude. It's a pleasure doing business with people like her. I'm looking forward to receiving the awning now.
Reply from PERGOLUX USAOct 20, 2026
Hi Tad, Thank you for your lovely feedback! We're delighted to hear that Natalie was helpful, responsive, and welcoming throughout your experience. We'll be sure to share your kind words with her. We appreciate you choosing PERGOLUX and hope you love your new awning once it arrives! If you need any assistance in the meantime, we're always happy to help. Best regards, The PERGOLUX Team
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