PERGOLUX USAReviews of pergoluxshop.com

Professionals that are knowledgeable about their product, patient in answering questions, and customer service & sales professionals that make the buying experience exceptional!! If their pergolas are as great as their staff, it's going to be the best purchase this year!

In the process of placing our order online for the Standard S3 pergola we called their customer service phone number a few times to get information about the accessories and also to understand why a coupon code didn't work. No real hold times, they explained things without sales pressure, and they always called back when they had check up on something (the coupon code) that took longer than minute. Ultimately they honored the code and we bought the pergola! This is just a review of the ordering experience, not the product itself, since we're waiting to receive it.

The product is well-made and presented accurately on the website. Delivery was professional, with the crew unloading the boxes into my garage as requested. Installation was, once one deciphers the picto-gram instructions, simple. It does require two people, and a powered screw driver really helps. I do recommend if you choose the LED lights you also get the electric motor for the roof slats. I went with the lights and the manual crank motor (thinking we'd rarely adjust the slats), but have found we tend to tinker with the slat direction during the day. Overall, a good product.

Melissa was off the charts, answering all questions and concerns.

We love our Pergolux Pergola. The build quality is fantastic. Assembly was straightforward, partially because of the quality of the manufacturing....everything just fit perfectly. Instructions were clear. It is a beautiful addition to our home and works perfectly. We have had many complements on the pergola. Cannot recommend this product and company enough. Customer service (EricL) was amazing when I inquired about a baseplate to cover the anchor bolts. Although the company does not offer one, he worked with me directly on a 3D printed design of his and after some trial and error, I am just thrilled with that result also. It blends perfectly with the pergola design and hides the concrete anchor bolts. That is customer service above and beyond!

We love the new pergola from Pergolux. It did take much longer to assemble than the instructions indicated but we still got it put together. We couldn’t be happier with the final product. Would highly recommend to anyone that asked.

I just want to thank the customer service rep Eric L for his help on the chat with my questions. I like how quickly I was able to get ahold of a customer service agent, he really helped solidify my purchase with Pergolux vs a competitor. We ended up with a 10 x 19 S3 based on the size, ease of assembly and the snow load rating (living in Ohio).

I love my Pergolux sky dance S3. It’s a game changer definitely recommend buying this Pergola. Better than I imagined!