PERGOLUX USAReviews of pergoluxshop.com

I was looking for pergola for quality with good design and pergolux was totally caught my eyes. Talked to Melissa in June to get some advice for product and install, she was really helpful. I've been waiting for my backyard done and finally ordered today! Before place ordered, I reached out to Melissa to ask more questions. She remembered me from June and answered all my questions. Super sweet girl with the best customer service!! I can't wait to install!

I recently purchased the Sky Dance Model for our backyard renovation project. Unfortunately there was a significant delay in material and this had a spill down effect on our construction schedule. Nellie ( Pergolux Manager) reached out with options on how they could help with the situation. This was greatly appreciated as we ended up changing the color but met the schedule which was vital. Thank you Team Pergolux!

I am an installer with over 6 years in the market and I can say that Pergolux Pergolas are the best on the market without a shadow of a doubt, easy installation, top-of-the-line material, I highly recommend them.

Customer experience was top notch from beginning to end. When the automated chat wasn't able to answer my questions, it quickly moved me to a real person both via chat and on the phone. The 10' x 13' freestanding pergola works better than expected and is exceptionally well made. The pergola was delivered in a timely manner and the installation crew that was referred on the website completed assembly in around two hours. I researched a number of pergolas online and based my decision on a number of factors including quality of design, color selection and ease of operating.

Took beyond 15 emails and 5 months of waiting to get anywhere with this company. Eventually I asked for a refund and they sprung to life. Their customer service was actually fantastic (Nellie rocks) once I escalated this high enough. It’s scheduled to arrive tomorrow (Aug 26 24) and they say their logistics issues were system related and have been fixed. The product arrived and we installed it ourselves. Excellent support during the install from the online chat. Looks great and the quality really does show. Super solid, a little complicated to build, we had to get replacement screws which were shipped overnight. Take your time with the install, if you are doing LED lighting take note of the order that those go in. Apart from that fairly easy just take your time! Cheers

The product Pergolux Sundream S2 is great and got an excellent support to address some missing parts and installation instructions from Nellie Owens from customer service. They heard my challenges with keen intent to address and showed the same in action towards helping me get the desired experience of Sundream S2.

Pergolux offers exceptional value for money. The quality of ht pergola far exceeds its price.

I couldn't be happier with my Pergolux pergola. It's sturdy, beautiful, and exactly what I wanted.