Excellent
Based on 612 reviews
PERGOLUX USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
R.M.V D.
Nellie was absolutely wonderful to work with from start to finish. She greatly helped by answering any questions I had and was very responsive to emails. As an interior designer, I greatly appreciate her efficiency and communication. Looking forward to the install of the Sundream S2 for some of my awesome clients!
Reply from PERGOLUX USAJul 17, 2024
Thanks for your kind words, Ryan! We are thrilled to work with you on this project.
Paula V R.
Not only does Pergolux make a high quality product, but their customer service is some of the best I’ve ever received. I’ve had several questions since I made an order. I live on the West Coast and have used their after hours chat to contact customer service and have had immediate response or an email response very quickly. We can’t wait to install our 20 x 16 Sundance with glass walls.
Reply from PERGOLUX USAJul 17, 2024
We can't wait either, Paula! Looking forward to seeing the final install. 👏
Suren K.
Nellie was awesome, the order process was smooth, they answered all my questions, the quality of the product is fenomenal. Thank you Pergolux
Reply from PERGOLUX USAJul 17, 2024
Thank you, Suren!
Bridget
I worked with Melissa! She was absolutely amazing. She was very knowledgeable on the Products Pergolux offered and I will definitely be ordering from them in the future.
Reply from PERGOLUX USAJul 17, 2024
Thanks for your kind words, Bridget! Melissa is a five-star employee ⭐️⭐️⭐️⭐️⭐️ for sure. So glad you had a great experience, and looking forward to those future orders!
Jacob N.
The customer service was incredible, helped as I worked to put the Pergola together. The quality of the build is fantastic and it looks amazing on my deck. 10/10 would buy again.
Reply from PERGOLUX USAJul 17, 2024
Thanks for the review, Jacob! So glad we hit the mark! 🎉
Tab
Great customer service and so far great product. Looking forward to using this pergola moving forward with all of our projects.
Reply from PERGOLUX USAJul 17, 2024
Awesome. We're excited to work together with you again!
John B.
Just purchased the Sundream 10x13. Customer service was awesome, had some challenges with the delivery company, and they made everything right, and quickly also. Only complaint is that assembly instructions are vague. I did contact them and they sent what I needed or called with additional instruction. Quality seems to be top notch. Melissa was very helpful throughout the process! 1 piece of advise if you are doing assembly, you will need at least 2 people, take your time, print out the directions, look at them closely, check your parts! I did several steps twice because I didn't look at the little sub-sections of steps. If you are unsure, call customer service for help!
Reply from PERGOLUX USAJul 17, 2024
Thanks for your feedback, John! So glad we were able to help. We hope you're enjoying your Sundream, and will for many more years to come. ☀️
Michael F.
The customer service I received today was exemplary. Sophie was professional, efficient, and timely. She followed up with an email describing our conversation in detail. I know she truly appreciates my business. Thank you Pergolux for your cooperation.
Reply from PERGOLUX USAJul 17, 2024
Thanks, Mike! So glad you're a part of the PERGOLUXFam!
