Excellent
Based on 612 reviews
PERGOLUX USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
Greg B.
I deliberated SO much on which pergola to get. Lots of options. My landscaper told me to get a fully custom one which would have been thousands. Even he was impressed when the Pergolux arrived! Ours looks amazing and I’m very happy with the quality and design.
Reply from PERGOLUX USAMay 16, 2024
Glad PERGOLUX is now a part of your outdoor space and something you can enjoy with your friends and family!!
Chris
Awesome product, high quality. Seamless ordering and delivery from Pergolux. Highly recommend Elite Tech Installs, great communication, Yuri and his team did a flawless job!
Reply from PERGOLUX USAMay 16, 2024
Thank you for your fantastic review! We're thrilled to hear you love the product and had a seamless experience with PERGOLUX. We’re glad Elite Tech Installs and Yuri provided excellent service. Your recommendation means a lot to us!
Tu T.
I’m absolutely thrilled with the service I received from Michelle at PERGOLUX! Initially, I faced multiple delays with another company, but switching to PERGOLUX was a game changer. Michelle’s outstanding customer service and attention to detail helped me choose the perfect pergola—the S2 model, fully loaded. She truly went above and beyond to address all my questions and concerns. I’m excited to add this pergola as the centerpiece of my new backyard project and look forward to sharing photos. If you’re undecided about where to purchase your pergola, I highly recommend reaching out to Michelle; she will ensure you’re well taken care of.
Reply from PERGOLUX USAMay 16, 2024
Thank you for your wonderful review! We're delighted to hear that you had a great experience with PERGOLUX and that our team could assist you in choosing the perfect pergola. We're excited for your new backyard project and look forward to seeing the photos. Your recommendation means a lot to us!
Mike
Great customer service from Melissa and the Pergolux team. They made the experience easy. Thank you!
Reply from PERGOLUX USAMay 16, 2024
Awesome, thanks for your review Mike!
Thom
We had the Purgolux Skydance S2 pergola installed today by Elite Tech Installs and we could not be HAPPIER! We compared other brands of pergolas and none came close to our expected product quality, design, and functionality which the Pergolux Skydance S2 pergola achieved. In addition to the extremely satisfying pergola, the performance, professionalism and detail to attention by Elite Tech Installs (Yuri and Eugene) in installating our pergola far exceeded our expectations! Thank you Pergolux and Elite Tech Installs!
Reply from PERGOLUX USAMay 16, 2024
Thank you for this review! Happy to hear your great experience with the Skydance and the installation by Elite Tech Installs. Glad you will have a PERGOLUX for years to come!
Genxrefined
I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.
Reply from PERGOLUX USAAug 30, 2024
We're so glad to hear you had a positive experience with our customer service team and that you're enjoying your new product! We strive to provide excellent customer service and are happy to hear we exceeded your expectations.
KB
I was very much looking forward to receiving and enjoying my new pergola from Pergolux. Unfortunately, after placing our order and then checking with our condo association we found out that they do not permit the use or display of pergolas. I was very worried since we had already placed the order that we would not be able to cancel it. I am pleased to report that Melissa, in Customer Service responded to my email right away and helped me with the cancelation of my order. She was caring, understanding and refunded our money within a day's time. Due to her strong customer support, I will be ordering another one for my main home soon!
Reply from PERGOLUX USAAug 30, 2024
We are thrilled to hear that you had a positive experience with our customer service team. Melissa's dedication to providing exceptional support is greatly appreciated. We are happy to hear that you will be ordering another pergola for your main home soon.
Erika H.
Really excellent customer service. They were extremely responsive throughout the entire process, and the finished product is honestly much better than I could have imagined. I’m super pleased…
Reply from PERGOLUX USAMar 20, 2024
Amazing to hear! We love seeing photos. Feel free to share photos with our judge.me site or email to: [email protected]
