Excellent
Based on 612 reviews
PERGOLUX USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 68 reviews with 4 stars · Clear filters
Ssu-Min C.
The pergola looks modern and beatiful. It is not hard to install, and easily to maintain.
Reply from PERGOLUX USAJun 24, 2025
We couldn't agree more, Ssu-Min! Happy to hear you are loving your PERGOLUX! 😍
Edgard P.
Great product, unbeatable quality and design. Assembly instructions not the best.
Reply from PERGOLUX USAJun 24, 2025
Sorry to hear the instructions didn't meet your expectations, Ed. But, we're so pleased to hear that you love your PERGOLUX! Please feel free to email us at [email protected] if you have any specific recommendations for instructional changes. We're always open to feedback! And a warm welcome to the #PERGOLUXFAM. ❤️
Jay R.
The pergola is fantastic, the instructions to put in together are not. The team that responds to questions should be more familiar with the products.
Reply from PERGOLUX USAJun 24, 2025
Thank you for your feedback, Jay! We will take this to heart - looking into your order and seeing if there is anywhere we can improve our manuals and training. We appreciate you. 🤩
Rodney U.
Great product, would recommend the pergola to all whom ask.
Reply from PERGOLUX USAJun 24, 2025
Thank you, Rodney! 😍👌
Al F.
Ordering from website was easy. Delivery arrived within a week. Very satisfied with quality and design of pergola. Combination of pdf installation instructions and YouTube videos provided very good installation experience. Only downside was that the track compression anchor hardware was missing from screens and currently dealing with customer service to receive parts.
Reply from PERGOLUX USAJun 23, 2025
Thanks for leaving a review and recommendation, Al! We're happy to hear that your SnapFits were sent out via UPS last week. Take care!
Brittany B.
Overall a great experience. Customer service has been great and very responsive. Product is excellent. Not leaving 5 stars bc they sent the wrong screen size but they were quick to resolve the issue and get the right ones sent out!
Reply from PERGOLUX USAJun 11, 2025
Thank you, Brittany! Happy we could get things straightened out. We appreciate the recommendation. 😍❤️
Tamilarasan E.
I bought Pergolux S2 sundream. Delivery was smooth and they dropped at the spot I need it to be. Material was on good quality. But, mine came with a faulty control box. After many back and forth with support team got a replacement control box. Since, the support team is only reachable through email, the process of getting issue resolved is not faster, although they try to provide the solution.
Reply from PERGOLUX USAMay 13, 2025
Hi Tamilarasan, Thanks for getting in touch with us! We’ve passed on your feedback to our Claims and Technical Team in an effort to get you a faster resolution. All the best, The PERGOLUX Team
Laura
We assembled the pergola ourselves and put the hand crank on incorrectly. Contacted customer service and they were very responsive and diagnosed our issue. We were able to correct and now have a very nice working pergola.
Reply from PERGOLUX USAMay 5, 2025
Glad to hear, Laura! Enjoy - and welcome to the #PERGOLUXFAM!
