Excellent
Based on 612 reviews
PERGOLUX USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 467 reviews with 5 stars · Clear filters
Anita L.
Quality of the product. The sales people provided excellent service m.
Reply from PERGOLUX USAJul 7, 2026
Hi Anita, Thank you for your 5-star review! We're so glad to hear you’re happy with the quality of your PERGOLUX and that our sales team provided excellent service throughout your experience. We appreciate your support and hope you enjoy your pergola for many years to come! - The PERGOLUX Team
Alexander C.
After exchanging a few emails and ordering a replacement part, Axel hopped on a video call with me and he guided me step by step on how to replace the controller. He was very patient as we worked through it together, and I’m happy to say that everything is working as expected now. A+ customer service and the product is great!
Reply from PERGOLUX USAJul 7, 2026
Hi Alexander, Thank you so much for taking the time to share your experience! We're thrilled to hear that Axel was able to jump on a video call and guide you through the controller replacement step by step. It's especially great to see Axel recognized for his support. He is one of the team members who often works behind the scenes to help our customers, and your kind words are very well deserved. We'll be sure to share your feedback with him—he'll be happy to know his patience and dedication made a difference. We're also glad to hear everything is working as expected and that you're enjoying your PERGOLUX. Thank you again for your support and for choosing us! - The PERGOLUX Team
Joseph
Rapid response. Placed my order on this Sunday evening and realized I needed to change it. Problem solved within 30 minutes. On a Sunday evening. I can only imagine that from here on out everything will be fine. Stay tuned.
Reply from PERGOLUX USAJul 7, 2026
Hi, Thank you for sharing your experience! We're so glad we were able to help get your order updated quickly—even on a Sunday evening. Our goal is to make every part of the PERGOLUX experience as smooth as possible, from the moment you place your order through delivery and beyond. We hope everything has continued to go well with your order, and we appreciate you choosing PERGOLUX! - The PERGOLUX Team
Ali G.
The simplicity of ordering, interacting with Customer Service, and the delivery service was exceptional
Reply from PERGOLUX USAJul 7, 2026
Hi, Thank you so much for the wonderful review! We're thrilled to hear that everything—from ordering to working with our Customer Success team and receiving your delivery—was a smooth experience. Comments like yours make our day and remind us why we do what we do. We hope you're enjoying your PERGOLUX, and if you ever feel like sharing a photo of your setup, we'd love to see it! Thanks again for choosing PERGOLUX! - The PERGOLUX Team
STEVE
I WAS ABLE TO ADD ON TO WHAT I ALREADY HAD ANOTHER SCREEN AND IT CAME RIGHT TO MY HOUSE AND WENT UP VERY EASY .WE LOVE IT
Reply from PERGOLUX USAJul 7, 2026
Hi Steve, Thank you for your great review! We're so glad to hear that adding another screen to your existing setup was an easy process and that everything was delivered right to your home without any issues. It's even better to hear that the installation went smoothly and, most importantly, that you love the finished result. If you'd like, we'd love to see a photo of your completed setup! Enjoy your PERGOLUX, and thank you again for your support! - The PERGOLUX Team
David
The product is first class and the installation team from Elite was the best. Daniel and Serge were very knowable with the product and it showed in their craftmanship. I would recommend to anybody that buys Pergolux, have their installers set it up. Well worth it.
Reply from PERGOLUX USAJul 7, 2026
Hi, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you're enjoying your PERGOLUX and that Daniel and Serge from Elite made such a positive impression. We'll be sure to pass along your compliments—they'll be happy to know their knowledge and craftsmanship stood out. We also appreciate your recommendation of our installation service. It means a lot that you found it to be well worth it. Enjoy your new pergola, and thank you for choosing PERGOLUX! - The PERGOLUX Team
Michael
Great product with great service! We installed our Pergolux last fall over our hot tub and we loved it. It made using the hot tub more enjoyable, not having to shovel snow before getting in it. We included the the heater which made for a comfortable transition when getting out of the hot tub on an icy cold night. We had purchased a couple of screens as part of our original purchase which we just installed this spring. One of the screens was missing a couple of brackets so I called and Pergolux service and they had those shipped right away to me. Thanks for being a great company!
Reply from PERGOLUX USAJun 3, 2026
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that your Pergolux has made your hot tub experience even more enjoyable throughout the winter months. Adding the heater sounds like the perfect touch for those cold, snowy nights. We're also glad our customer service team was able to quickly assist with the missing screen brackets and get everything you needed shipped out right away. Providing great products backed by responsive support is what we strive for, and it's wonderful to know we've met your expectations. Thank you again for choosing Pergolux and for taking the time to leave such a thoughtful review. We hope you continue to enjoy your outdoor space for many years to come! Warm regards, The Pergolux Team
Ken F.
I recently ordered a Pergolux pergola and had a very positive experience with their customer service team. Shortly after placing my order, a new promotion was released with lower pricing and additional accessories. While Pergolux normally does not offer price matching, Manuel Schradi worked with management to help find a fair resolution for my situation. He was responsive, professional, and clearly made an effort to advocate on my behalf. Pergolux ultimately provided a significant refund adjustment along with the promotional heater, which I greatly appreciated. My pergola has not yet been delivered or installed, so I cannot yet comment on the product itself, but the purchase and customer service experience so far has been excellent. I plan to update my review after delivery and installation.
Reply from PERGOLUX USAJun 3, 2026
Thank you for taking the time to share your experience and for your kind words about Manuel and our customer service team. We're delighted to hear that Manuel was able to assist you and work toward a solution that felt fair. Providing responsive, professional support and ensuring our customers feel valued throughout their journey is extremely important to us. We truly appreciate your patience and understanding regarding the promotion, and we're glad we were able to reach a resolution that met your expectations. We're excited for you to receive and enjoy your new pergola, and we look forward to hearing your thoughts once it has been delivered and installed. If you have any questions in the meantime, please don't hesitate to reach out. Thank you again for choosing Pergolux and for placing your trust in us. Warm regards, The Pergolux Team
