Excellent
Based on 612 reviews
PERGOLUX USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 68 reviews with 4 stars · Clear filters
Don K.
We ordered a Sundream 2 earlier in the year. It arrrived in early April and we have been shorted on parts on 3 occasions. Customer service is stepping up to make sure we get the parts. Hopefully all ends well! I will follow up!
Reply from PERGOLUX USAOct 14, 2024
Hi Don, As discussed in our last email, all parts have been sent. Please let us know if we can help further. We're here to help!
Zaid E.
Although we initially dealt with long delays and limited communication from Pergolux, our experience became so much better once Nellie stepped in to handle our case. Having someone who would reliably answer the phone and had answers for us was a fantastic change from the original customer service we received. Ultimately, the product itself is very nice and we are happy with how it all turned out. Thank you once again to Nellie for saving our Pergolux experience!
Reply from PERGOLUX USAJul 24, 2024
Hi Zaid, Thank so much for the feedback! We have passed it on to Nellie, who shared that you and your wife were a pleasure to work with. 💖 Thank you for giving us the opportunity to turn your experience around. We wish you many special times to come under your PERGOLUX!
Alma F.
We ordered our 13'x16' pergola in Feb 2024. It's now almost the end of June 2024 and we still don't have a delivery date. I don't understand how they're still selling more products than they can fulfill. - UPDATE: June 2024 Customer service reached out. They notified us that we should receive it by the end of July. Will update review when we receive product. UPDATE: Sept 2024; pergola FINALLY arrived Aug 24,2024. About 6 months after order placement. I have to say, I really do love our 13'x16' pergola. I don't love that we had to wait 6 months for delivery and we didn't have updated information along the way. Although customer service did keep in communication via email when we reached out, they did not initiate contact with updates until my 1st 1-star review in June. Even after every email sent, we still didn't have an idea of when it would be delivered. And after the last email of estimated delivery date (end of July) we did not have actual product until end of August. I have to say it is a great product. Very sturdy. My husband and father in law put it together in less than a day but the directions were a bit difficult to follow as there are no written instructions, they're all just pictures. I love that we bought the 16' screen but we may add the 13' for added shade on the side. Overall, I would still recommend this product. It truly is a great product. Had we not ordered this specific size, it would have been possible to have received it sooner. But our patio is a large rectangle and this just fit our space better.
Kristin and Wyatt R.
Updated review post installation... Pros: -Looks amazing. Modern clean lines, very solid construction. High quality materials. - Easy to put together. We were able to complete in 8 hours (minus the slat wall) but we are handy. Instructions were confusing at times. - Remote controlled louvers are a nice feature - Delivery experience was great Cons: - it took much longer than advertised for our pergola to arrive. However Nellie at Pergolux worked to make things right, and it did make it in time for an outdoor event we had planned. - Lights are dimmer than expected - Slat wall had incorrect sized 2x4s.
