Pet Creations ArtReviews of petcreationsart.com

Pet Creations Art delivered beautiful artwork for my Christmas presents, and all the recipients loved them!! Highly recommend

Total scam, don’t waste your money. Still not been sent my item and told not to respond to the delay email as my order will go to the back of the queue! Also have had to prove I actually have an order with them on Trustpilot or I could get banned! Why did I bother on both counts!!

I'm not sure if it's always been the case but at this point, this business is a scam. I would bet that most of the positive reviews are fake or at least old. You only have to pull up their site on Facebook to find out the truth. Underneath the cute pics, actually click on the comments. You'll see comment after comment of people not receiving their orders. Not receiving anything but delays and even asking for their money back and getting no responses. I personally put an order in on December 2nd because Sallie and Sophia promised a proof within 5 to 7 days and delivery before Christmas Well today is December 22nd and not only do I not have any approved art but I can't get any response whatsoever from this company As I already mentioned, I'm not the only one. Don't trust the reviews you see on Etsy. I went on there and couldn't even do a true review. I did however look at some of the commenters with the glowing reviews And everyone that I hit appears to be a ghost. No traceable information whatsoever. How do you like that? Buyer beware

Complete waste of time. All they do is spam your email & mobile with ridiculous amounts of ads. No completion of work which looks very amateurish. They’ve left so many people without products leading up to Christmas. Promise so much but deliver nothing. Avoid this company to avoid your disappointment!

As many others have summarized, this business is deceiving. They have chosen to ignore my emails as well as many others' after taking our money. I recorded complaints on their Instagram and complaints riddled through this review website. These reviews could have been avoided if they chose to communicate and disclose any barriers, but we've all collectively lost contact. PetCreationsArt blanket advertises on Instagram that they are a small business accepting new commissions to turn a picture of a pet into a "Disney-fied" piece of art. The business falsely promotes their items meant to be Christmas gifts, but they are not honoring any promised timeframes (meaning it's more than likely many orders will not arrive for Christmas, even if you order in advance). They are a small business, but this does not warrant as an excuse for complete loss of contact whatsoever among myself and many others. I ordered two pieces of artwork on Nov. 29th and received a promised turn around time of approximately 72 hours for preliminary visuals. The business claims to receive a lot of attention around the holidays so I remained flexible with their deadline. It is almost 3 weeks later (5 days before Christmas) and they still have not acknowledged questions about my order at all - this includes 5 recent emails sent across the span of 8 days from me to spur any sort of conversation on updates. My process is stuck and they have my money. I've tried being polite and unfortunately became irritated to learn that I'm being ignored entirely and further irritated to learn that I am not alone in these complaints. The only time the business acknowledged me, after my ignored emails, was when I chose to act as a completely new customer and reach out from a different platform (this happened a few days ago as an experiment to see if they would respond) - to which I found that they responded quickly and stated they are enthusiastically accepting new commissions. This proved that the business is very clearly reading their emails or messages but they are choosing to ignore existing customers and open discussion among new customers. It may be likely they want to capitalize on people placing orders before actually delivering on them, which lead to me look at their refund policy. Their refund policy on their website states they only honor refunds within a short 2 hour time-window of order-placement with a justification of: "we offer a service and services are not refundable." However, accepting money from a client, ignoring the client, and not following through with the service paid for does not constitute as a legitimate service and can come off more as a scam. It is not a good look to discover prioritized responses to potential new customers and dropping existing customers entirely. Deceitful, is my conclusion. It's wrong to enthusiastically accept new commissions with "Guarantee Xmas Delivery" advertising and not disclose timeframes or to flatly ignore the people who have already paid for a service. Had I known this business was going to choose to operate this way, I would have gone somewhere else. I personally could tolerate the delays, but only if they could communicate this to me. Now, I don't trust this business at all. I'm sorry to everyone who saw this promotion from PetCreationsArt as a chance to gift something creative to others for the holidays, but it is clear that something very wrong has happened here. This business has many inklings of being legitimate and showcases some history of positive reputation...but none of it showed this November and December of 2022. These reviews could have been avoided if PetCreationsArt just chose to respond to us and tell us honestly if they could or could not deliver on their service. It is likely they honestly reached beyond their normal scope of intake, but they flatly continue to ignore me as a customer and supposedly are continuing to ignore others who paid them. This is very unprofessional and is not a justifiable excuse. Next time, I will use an AI to achieve the same kind of artwork. Response to PetCreationsArt on 2023-02-22: I am reading you have taken out a loan. It's healthier for both of us to move on from this. Focus on loan repayment. I sent out an email response to an email received from your support email post art delivery. Through such, I already expressed my dismay on this process with suggestions for improvement. I unsubscribed a few weeks later as I never received a response. Artwork received - good quality...horrendous customer support. P.S. The working on Christmas blanket email is virtue signaling. Nobody expected or wanted this from you. Also a day extra couldn't have made a difference. It was bad to end the email summarizing "please do not respond or your ticket will receive less priority."

Appreciate its a busy time of year so I wouldn't usually leave a negative review, however, this company are a bit sneaky as they charged me for a premium queue jumping service which was offered upfront. This said my design would be ready to approve in 1-3 days, whereas it took 9 days (or 5/6 working days) which is longer than their basic non premium service is listed as. I emailed the company (as you can't call) after 8 days and I still havent received a reply. On the 9th day I asked for an amend after seeing the draft design but 4 days have now passed and the portal states I have to wait 5-7 days before I hear back again. Hopefully this review is seen and I can then speak to somebody at the business. I have mailed them today and asked for the order to be canceled and for a refund but I'm not too hopeful, there's no chance I'll receive it in time for a gift now so I've had to purchase something else last minute. I will happily update this review if the situation can be resolved. Order #37035

Very poor. Paid a lot of money on a promise of my artwork within a few days. Have received and heard nothing two weeks later, and all emails have been ignored, despite a promise to reply to all messages within 24 hours. Very suspect company. It's also interesting to note that all bad reviews are immediately followed by a review that appears too good to be true. Hmmm.

This is my first ever negative posted review. I have recently seen a few negative reviews which mirror my experience. I ordered Nov 30 and was promised my order of 2 items before Christmas. It is now 6 days until Christmas and I have no idea where my order is. I have sent a number of requests and no response. They give all of these guarantees but their horrible service is very disappointing. I received a sample of my order very quickly which was hopeful but I really wasn’t pleased with how the images looked and asked for revisions. I have received nothing since and zero updates. I really don’t understand their non response They are great at their marketing and sending all their promotional emails but don’t seem to have the common courtesy to respond to my emails. Obviously I won’t receive anything for Christmas and would prefer to just have a refund and move on but I know this won’t happen. I liked this concept but at this point I am not sure I will receive anything from this Company