PetcubeReviews of petcube.com

Over communication by staff along with confusing answers to my learning how to install petcam, causing me to eventually give up and return the product.

Very disappointed. Yes another device with costly subscription. Kept it a few days- it missed every event I actually needed it for and no way to scroll back through the evening - no SD card slot, no continuous recording. I will be returning it

With its good design and relatively low price, this product is not fully developed. After 15 years on the market, they could have already refined the product and set reasonable prices, rather than following our Ukrainian style (the fewer orders, the higher the price for additional services; we have to earn what we want, and that's how it works for you). So, the pros: 1. The price of the product is NOT high. 2. Good design. 3. Easy to install. 4. Excellent image quality. Cons: 1. The camera cannot be connected to an external speaker and data storage device 2. The camera cannot be connected to the internet via a cable (as everyone knows, Wi-Fi routers slow down the internet) 3. When playing with the laser, the laser does not keep up with the controller and often shines in the wrong direction 4. When the image is zoomed in, other functions stop working, including the laser, speaker, and microphone, and nothing can be turned on or off. 5. The automatic laser game is terrible; the laser shines anywhere but the floor. 6. The camera works for exactly two hours, after which it apparently goes into sleep mode and the app shows it as offline. The camera does not return to working mode even with a paid subscription to additional services (all possible error options and connections to different Wi-Fi networks and modems have been checked — the problem is on your side). 7. The paid version connects easily, but the option to disable it is hidden, for which you can expect a class action lawsuit. This manipulation works in Ukraine but not in the US and EU. Here, it is considered user deception. 8. Paid services are a good idea, but they work terribly. All notifications are the same: ‘Your dog has appeared in the camera's field of view,’ but there are no promised notifications (iPhone 14 Pro with the latest firmware) on specific topics. 9. Notifications may arrive when the camera is turned off, several hours after it has been turned off. 10. Why does video recording turn on when the user just wants to look at their pet? You have buttons to turn on recording. Maybe I don't want to record. On the other hand, automatic recording is useful, but I haven't seen a single camera device that charges money for recording. 11. The price for additional services seems to have been pulled out of thin air. Professional services for marketers are cheaper, so why pay here? For poorly designed services? 5-7 roubles is still acceptable for this crap, but 20 or even 40 is unjustified greed. In general, the conclusion is simple: the price of the camera corresponds to its quality, but the price and quality of additional services are terrible and scare people away from you. I recommend buying the camera, but I do not recommend paying them even a penny for additional services. The most important thing is that instead of dealing with negative feedback appropriately, their marketers simply try to delete reviews.

Never received answers

I bought one of these fancy items, after a few weeks, you notice that you are not using it. Here, I detail why: It was throwing treats everywhere and my dog never could feel connected with the device, rather than that, he was scared of it. The quality of the voice was not also good as in so far as my dog did not care or react at all about hearing my voice through it when I was out. It ended up being a camera in the house, and well for a camera in the house the money we pay is much more than what we should. The rest of functions become useless. This is my experience, and may not suit everyone. Their customer service was good, and responsive, but my review is not for their customer service, which was again, excellent and prompt, but rather than that it is for the product they sell.

I received the Pet Cube as a Fathers Day gift. Great little camera, just what I was looking for to keep an eye on my fur babies while I was out of the house. The camera worked great for about 2.5/3 months, and then lost connection with my WIFI and would not reconnect no matter what i tried. I contacted Tech support and they determined the WIFI module was bad, and the tech offered to replace it. A few hours later i received an email stating they needed a receipt, i replied back letting them know it was a gift and I did not have a receipt, just as I had advised the tech this during the troubleshooting process. So now i have a camera that is only good as a paper weight, because they will not replace the camera under warranty like the tech said they would. This is why i rated it 2 STARS UPDATE: A week after posting this review i was contacted by customer support (management, I believe) an was offered a replacement camera. Today I received my camera. It is a real shame i could not get support until i was forced to place a negative review just to get support. I want to change the star rating but for the fact the extent i had to go through to get this resolved i will move it up to 3 Stars. As my Title say Good Camera, Horrible support.

It is a bad app doesn't work right and have too pay for it. No Thanks.....

Would not recommend. Picture quality is ok, but the camera is unreliable. At least once a week the camera goes offline and I have to be home to reconnect it, if I am at work or on holiday I can't reconnect until I get home. For this reason I wouldn't recommend as it defeats the purpose of having a camera.