Reply from Know Your Pet DNA by AncestryMay 1, 2025
Thanks very much for getting in touch with us lately! Thanks as well for choosing our Know Your Pet DNA test to help you learn more about your pup. We're glad to hear that you've received the results, though we do appreciate that they can reveal a few surprises, and we always want to help as best we can.
Right off the bat, we'd be anxious to offer some insight into how your dog's results are calculated. Using advanced scientific techniques, we measure and analyze your dog’s genome at over 700,000 locations (or markers). Then, we compare your dog’s DNA results to our large and unique collection of DNA samples from dogs around the world to identify DNA similarities. We test every sample sent to us multiple times, and we also perform a series of quality checks throughout the testing process to make sure we're providing the best and most accurate results possible. Should our lab find an issue with a sample that would prevent us from providing results that we stand by, our lab will cease the testing process for that sample, and then offer you a free replacement test to repeat the process with a new and viable sample. Adding to this, you may recall registering your dog's test online, and the code used to achieve this will be unique and will only correspond to your dog's sample, which helps to ensure the results will be for your own pup. Even with this in mind, we understand that the results can lead to a few questions right off the bat, and we are grateful for the opportunity to share a great article from our website on the topic of finding unexpected breeds in your dog's report that we hope can help to address any concerns you may have. We'll link this here for your convenience: https://support.petdna.ancestry.com/s/article/Unexpected-Breed-Results-for-Your-Pet
Thanks again for contacting us so we could offer this insight. We hope this can be a big help in clearing things up. Have a great day as well!
