Great
Based on 7,175 reviews
PetEdge4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,175 approved reviews, newest moderated first
Valued C.
I need to testing the productos before
Reply from PetEdgeFeb 7, 2023
No problem, this is a service review and we are hoping that we gave you great service. Please let us know if the product doesn't meet your expectations, as we do have our satisfaction gurantee. Thank you for being a PetEdge customer, we appreciate your business!
Concerned C.
My first order was missing a product from the order and o had to contact customer service to get them to resend the product. Now with this order i was sent a damaged product.
Reply from PetEdgeFeb 9, 2023
Hi there... We are very concerned as well regarding your review. We have searched all of our options to find the call from you into our customer service and looked for emails from you. We have also reviewed your order entirely and do not see any replacements of any sort. Your order was sent in two different shipments one from our Illinois warehouse, and the other one from our Reno warehouse, so they weren't sent together. We are having a customer service specialist reach out to you to see what happened. If for any reason you are not available when we call please return a call to us at 800-738-3343.
Philippe M.
My order arrived in under a week very impressive
Reply from PetEdgeFeb 8, 2023
We work very hard to make sure your products arrive safe and prompt! We are happy to hear that we did just that for you! Thank you for taking the time to leave a review and for choosing PetEdge!
Valued C.
I love the brands and products pet edge has. I love the convenience of free shipping when I spend over $100
Reply from PetEdgeFeb 9, 2023
We love having you as our customer :) Thank you so much for taking the time to review us, it means a lot to us!! Thank you for choosing PetEdge for your grooming needs, we truly value your business!!
David B.
Quick shipping-quality product
Reply from PetEdgeFeb 8, 2023
You have listed two of our main goals for our customer service! We are happy when you are happy! We appreciate you taking the time to leave us some kind words! Thank you for choosing PetEdge and we look forward to your future business! ❤️
Valued Customer T.
Easy to place order, received products in timely manner.
Reply from PetEdgeFeb 8, 2023
We are so happy to hear your experience was a good one! Thank you for taking the time to leave us some feedback! If there is anything we can do to make your experience a five star one please let us know! Thank you for choosing PetEdge!
Valued C.
Customer service has gone downhill. Website shows bulk rate on shampoos and conditioners, but when ordered I wanted 2 gallons of each. In past years that would qualify you for the 4+ pricing. I was told by a customer service rep that you can’t mix, even though it doesn’t state that on the website. I asked if they would honor it and got “no sorry”. So instead of honoring it and saving me the $12 on 4 gallons - I only ordered 2 gallons and Pet Edge lost out on $62 more. Really smart business Pet Edge 👍
Reply from PetEdgeFeb 8, 2023
We are so sorry that we weren't able to solve this problem for you to begin with,but it looks like one of our reps reached out to you almost immediately after your review! We are happy to honor the case pricing as it is something we currently have in the works to return to our site! We apologize for any inconvenience this may have caused you and we hope you will consider PetEdge in the future for your grooming needs ❤️
Terry M.
My order came super fast. My dog loves the rawhide strips and stuffed hooves.
Reply from PetEdgeFeb 3, 2023
Awesome, we are so happy to hear this! Thank you for taking the time to review us, we appreciate it!! Thank you for being a PetEdge customer, we truly value your business!!
