Great
Based on 222 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
222 approved reviews, newest moderated first
Mary W.
I am very happy with PetFirst , for they have always come through when I have needed them, they pay off very fast. When I call with a question they are very helpful and always answer my question. I could not ask for a better company to be with, I have my second dog with them now.
thecatspjs
I use to recommend PetFirst 100% to everyone that would listen. They were quick, easy to get things processed, no hassle. Now there is a lot more requests for additional documentation, but they don't call the vet for it. So, I call the vet, vet faxes, then Petfirst doesn't get the fax. Definitely not as satisfied as I was the last few years. Still a good company, but I wonder for how long.
Reply from PetFirst Pet InsuranceSep 6, 2016
We are sorry you aren't happy with your recent claim experience. We understand the faxing process can be challenging, so we have developed a new online claim portal on your MyPETS account, which allows you to upload images or files of your itemized invoice and veterinary records to expedite the claim process. We hope this makes your next claim experience easier and more expedient. Sincerely, Chelsea M. Digital Marketing Manager
Janice B.
I was impressed on how fast the processing time was for my claim.
JCVoss
I have had PetFirst on my Black Lab for the last 5 years & will continue to carry it until he passes. It's Peace of mind for me to treat him for any illnesses or injuries, & not leave it to my pocketbook to decide. I highly recommend PetFirst to anyone!
Vicki G.
Our dog, Lillie, a 9-year-old Westie, has been covered by PetFirst Pet Insurance from the day we got her. We've had 2 major claims--one when she was 1-year-old and developed bladder stones that required emergency surgery and a second this past year when she needed treatent for skin cancer. She has recovered from both, thank goodness. PetFirst processed both claims promptly and covered 90% of our expenses after the $100 per incident deductible. PetFirst gives you peace of mind so you won't have to choose between treating your sick pet and avoiding financial hardship.
Kathleen
i am a senior on a fixed income and have 2 dogs one is a rescue. i am happy they have kept there prices down Petfirst has always paid with no questions asked they are a very reliable company, and I have been with them many years.
Nicole A.
I'm not happy with their lack of coverage. My recently rescued cats both came down with tapeworms and then Giardia. Both claims were denied!!! Apparently they consider those preventable conditions, even though they'd been dewormed by the rescue. Since when is Giardia preventable? $800 in vet bills and medicine and they approved only $168 for ear infection. Don't waste your money!
Reply from PetFirst Pet InsuranceSep 6, 2016
Nicole, I am sorry you are dissatisfied with your coverage. Unfortunately, pet insurance cannot cover pre-existing conditions, so issues that your pet was suffering from the day of adoption are not able to be covered. We are sorry your poor kitties were sick, but we do hope you see the value of pet insurance moving forward and continue to protect your cats with PetFirst. Sincerely, Chelsea M. Digital Marketing Manager
Linda T.
I have had great experiences with Pet First for the last 6 years. The coverage is well worth the money and claims are processed in a very timely manner. Highly recommend to anyone looking for Pet Insurance.
