Great
Based on 222 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
222 approved reviews, newest moderated first
Camille G.
If their slow claims processing (at least 10-15 business days) at least included a free direct deposit option to help expedite it then I would have rated them a 5 stars. Otherwise, I have been happy with their easy claims filing & overall good customer service.
Rebecca W.
Difficult customer service reps have been combative and sarcastic. they don't listen and are quite short and have an abrasive attitude.
Reply from PetFirst Pet InsuranceSep 1, 2016
Rebecca, I am sorry to hear about your experience. Our goal is to always be patient and empathetic to our policyholders, so I will be sure to pass along your feedback to our call center managers since this isn't how you felt you were treated. We greatly appreciate the feedback, as it allows us to know where we have room for improvement. Sincerely, Chelsea M. Digital Marketing Manager
Dotty C.
Our dog Shelby recently had double cruciate ligament surgery. We followed the procedure for filing a claim through PetFirst Insurance, an easy process, and within a few weeks received a check to cover the maximum allowed for the surgeries. If you haven't insured your dog, I highly recommend PetFirst!
J STANLEY S.
Save your money.
Reply from PetFirst Pet InsuranceSep 1, 2016
J, I am sorry you are disappointed with your coverage and our responsiveness. I can assure you that PetFirst has one of the most comprehensive coverage with our Lifetime plans, but unfortunately, we cannot cover everything. We must have a few exclusions in order to allow premiums to be affordable for all pet parents. We appreciate your feedback, as it allows us to see where we can improve. Sincerely, Chelsea M. Digital Marketing Manager
Elizabeth-Sun L.
I first got PetFirst insurance 7 years ago. The following month my dog was bitten by another dog. If I had not had the insurance for her, we would not have been able to afford the vet bills - about $4000.00. Since then we have used ,it several times and I am so very glad to have had it, because we have saved a great deal with it.
Debbie C.
Our dog needed to have surgery to remove a tumor on his leg. I faxed the claim form and necessary documents. Reimbursement was received in a couple of weeks. Actually, prior to my credit card billing. Very pleased!
Don G.
Very Reasonable rates, Great payouts.
Cory B.
Poor website, constantly increasing rates, poor reimbursement with even poorer explanation. Considering cancelling my services with PetFirst.
Reply from PetFirst Pet InsuranceSep 1, 2016
Cory, I am sorry to hear your are displeased with your pet insurance coverage. We do strive to make sure our members understand their coverage and what to expect for reimbursement. Unfortunately, as our pets get older, their risks increases significantly, which is why you will see your premium increase slightly each year. We are also always updating/adding content to our website, included multiple blog posts each month about pet health and are looking at revamping our member portal, MyPETS, completely to make it more user friendly and offer more features for pet parents by the beginning of next year. We do hope Findley stays part of the PetFirst family, and we appreciate your feedback, as it allows us to know where we can improve. Sincerely, Chelsea M. Digital Marketing Manager
