PetFirst Pet InsuranceReviews of petfirst.com

I had my doubts about trying pet insurance. Frankly I thought it would be a rip off every time you tried to file a claim . Instead of the frustration and anger I anticipated I was shocked to find the opposite. Claims processed quickly , web site that shows full transparency of the process and claims paid quickly . I also thought with pet insurance you would file a claim, and would only get a tiny fraction reimbursed, but absolutely not the case here. Shockingly I am one very happy customer ,and have all my animals signed up!

great insurance reliable and fast

Reps are terrific getting back to me to make sure all info and documents are in for claim to be processed😄😄👍👍

In 2016 I gave PetFirst 4 stars and now here I am in 2021. In those 5 years the trend has been downhill. Always have to track down claims. Consistently say they have not received the notes though the vet has proof of email and fax delivery. The last policy (Feb 2021) went up over 150% (!!) but by then Nilla was almost 14 years old so almost didn't have a choice. Fast forward to April 2021 and she went from fine one day to us learning she had a bleeding tumor in her chest and two days later we had her put down before her suffering became too much for her and us to bear. Again I had to keep following up on the claim. I called 4 or 5 times. Not one person offered any condolences. They seemed irritated by my phone calls. In the market for a new puppy. Will not be using PetFirst again.

Excellent service and paid exactly what was expected.

Good to have when you need them!

I submitted a claim for an emergency surgery my dog needed. I was updated regularly via email, and reimbursed in a fairly quick amount of time! I was very happy with their customer service!

I have had my policy for 8 years now. At the beginning they were a good company, now however I wont refer them to anyone else. I have sent at least 5 people to them over the years. All of us are unhappy now. Claims processing is now a joke... taking almost a month instead of two weeks like before and anything, and i mean anything not to pay your claims.