Great
Based on 222 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
222 approved reviews, newest moderated first
Judith B.
Every time I submit a claim it is reviewed, and I am informed of their decision in an appropriate timeframe. Also, I was advised by a trusted employee that I could upgrade my pet insurance due to my pets' ages. I have recommended this insurance to other pet owners.
Marge
Have had the accident/illness plan for years. It seemed like a money pit but certainly pays off as your pet ages and has more medical issues. The company is honest and filing is all electronic with my Vet.
Lacey S.
This is the best pet insurance on the market! They make claim submission, review and payment fast, easy and seamless. I am so grateful that the Humane Society recommended it. This is better than most people's health insurance. If you have a new pet, or even an aging one, please make the call and check it out. You will be so thankful you did!
Natascha
I have 5 Dogs and unfortunately had a few claims. Pet First has always paid with in 2 weeks of submitting. They have always provided excellent customer service when I have called for any reason. I highly recommend them for anyone looking for pet insurance!
DONNA P.
Staff is friendly and sincere. The company is honest and stands by their word. My reimbursements have been delivered in a timely manner and without question. I have recommended this company to everyone who will listen to me.
K L H.
This Insurance company is like ALL other Insurance companies. They wil DENY DENY DENY your claim. Please do NOT waste your money. Use a savings account instead this is a wiser decision and will save you the money thrown away at a Pet First policy. I should know I am a veterinarian who has had to deal with DENIED claims from my clients. I've also dealt with the company with NO sucdess and been hung up on by Danielle. DO NOT WASTE YOUR MONEY please!
Reply from PetFirst Pet InsuranceNov 18, 2016
K L H, We apologize for the experience you had, and believe our CEO reached out to discuss the issue. We do try to pay as many claims as possible, but they must be coverable incidents based on the policy coverage. We are a regulated industry and we are required to obtain proper documentation and diagnosis in order to pay claims, and cannot deviate from those guidelines. We appreciate your dedication to your clients and the pets you treat. Sincerely, Chelsea M. Digital Marketing Manager
Don't B.
PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. Prepare to babysit their claims department every step of the way. After you submit a claim, you can’t see the documents you uploaded. You’ll never see what PetFirst received from you through the online portal, either. How convenient. I had to constantly follow up with PetFirst to confirm which claims had been received and which ones needed to be resubmitted. Even though I submitted most of my claims in one sitting, a couple still managed to get lost somehow. The breaking point for me was when PetFirst emailed a notice about my dog’s medical records. A PetFirst rep had already confirmed that my dog’s records had been received weeks ago. A few minutes after receiving that first notice, I received an email claiming that PetFirst wished to “recall” that notice. Minutes later, I received the same notice about missing medical records again. On the phone, a PetFirst rep told me to just ignore the emails and just trust the records had been received. That doesn't inspire confidence at all. I’ve sent PetFirst a heartfelt email about my experience. Unsurprisingly, I have yet to receive a response. Ironic how the company has someone replying to negative reviews here but not in their inbox. I will be going out of my way to warn people about PetFirst. Having a sick pet is stressful enough without this incompetent insurance company.
Reply from PetFirst Pet InsuranceNov 18, 2016
We are sorry you didn't have a positive experience. We appreciate your feedback, as it does help us improve our services. We strive to reply to all inquiries, so if you can reach out to me at [email protected] and let me know what email address you sent your original email to, we can be sure to address with training. We understand it can be stressful having a sick pet at home, and we do want to make the claim process as easy as possible. We are working on improvements to the MyPETS portal, which should be available toward the beginning of the year. We hope your pet is doing better and that your next claim experience goes much more smoothly. Sincerely, Chelsea M. Digital Marketing Manager
Jean W.
My cat Daisy was climbing on the counters and cabinets like she always did to look out the window in the kitchen, but this time she lost her footing and landed on the floor. I thought she was ok until that night she came out to eat and I noticed she was limping. I got nervous and rushed her to the vet, Daisy had fractured her hind leg and a fever. After the X-rays and the emergency visit I racked up over a $2,000 vet bill. Thankfully I had insurance with PetFirst to receive reimbursement for the bill. Daisy is an inside cat and I never thought about her getting hurt, but now I know things can happen at any time. Thank you PetFirst
