PetflowReviews of petflow.com

Every order I have placed has been canceled. I call to verify everything is ok daily. I am told that it’s being packed to ship. I call again the next day and am told it’s shipping that day. Both orders have done this. Usually 2 hours later the order is canceled by you. I have never received any order I have placed.

I’m very disappointed as the item u always order was not in stock and currently remains out of stock

Canceling orders again and again.

Customer service was fine, but I could not purchase what I wanted to for my cat. I ordered veterinary products and I chose the vet I went to from the search. I knew Pet Flow (or Vetsource) would need to contact the vet but did not know how they would. Then I got an email that Pet Flow could not contact the vet. This was the first trouble. I called my vet and told them the situation. The vet was so nice that they called the number in the email, but she was told THERE WASN'T MY ORDER UNDER MY ORDER NUMBER. She tried twice, but the same result. Second trouble. I talked to the customer service twice, and explained what was happening, and she said she would get back to us on that day. I didn't get an email on that day but I got it on the next day. The email said, Pet Flow could not find the paient/vet relationship with the vet even though my vet tried to talk and authorize TWICE. Then my order was canceled in the end. I never had these many torubles purchasing pet food, whether or not it is veterinary food. Please review the list of vets you have ASAP and fix these problems. Otherwise no hope to use Pet Flow again for me.

Ordered cat food then received email that the order was cancelled because it was out-of-stock.

It was nice that PetFlow actually carried the brand of dog food I get. I was excited to sign up for autoship so I could stop making my husband pick up the dog food, 23 miles away from me, on his way home from work. My order took over a week to arrive, didn't come when it said it would, and I ran out of food before it came so I still had to send my husband to pick up my other order. I had ordered pill pockets with dog food as well and when I opened the box, the 30 lb bag of food was on top of the pill pocket bags, smashing nearly all of them inside. I was not pleased. Between the careless packaging and the super slow shipping, I cancelled my autoship and will not be shopping here ever again.

Ordered for the first and last time when PetFlow was the ONLY place that had any of my cat’s specialty prescription food in stock. They said they called the vet office to confirm and approve the prescription but did not call the office I gave them and then canceled the order. I tried to reorder (within 24 hours of the original order date) and suddenly the food was out of stock. I would’ve understood that they canceled because it was out of stock without making up a fake story. If you have prescription needs for your pet Id avoid PetFlow.

Said an item was in stock, when it wasn’t. I waited a week before being notified that it was even in the warehouse to be shipped. In the meantime I was counting on the shipment for my diabetic cat. I will never recommend or give the company another try.