Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Linda M.
IT IS VERY CONVENIENT TO HAVE MY PET SUPPLIES MAILED TO MY HOME. HOWEVER, MY LAST BOX RECEIVED VIA FEDEX, WAS DAMAGED. THERE WAS A WHOLE IN THE BOX AND THE BAG OF FOOD WAS TORN OPEN. THE PERSON WHO DELIVERED THE PACKAGE RANG THE DOORBELL AND JUST LEFT THE TORN PACKAGE ON THE DOOR STEP.
Ziggy
After using Chewy for many years I changed to Petflow. I am not as happy with the delivery time from Petflow which instead of 2 days is now up to 5 or 6 days. On one order I received over $60 of items I did not order and had to send them back for credit. The packaging could be better as I have received ripped or torn treat bags on several orders. I will be looking for another vendor who carries my dog's brand of food and treats.
ALEX M.
I just want to order food not have to jump through hoops to do it no add on s no suggestions just order and be done in under 5 minutes
KELLY W.
Shipping is to slow.Chewy is twice as fast.
DIANA P.
So I buy my dogs food which is “Acana” but since the last time I bought the price has gone up $10 more dollars which is a lot. There aren’t any coupons I could use to save money. I’m always getting awesome deals to use but I can’t use them because of the food I buy is what I’m told. Other than that I had to go on a auto ship schedule in order to save some money instead of having the leisure to select when I want it sent out.. they do very sweet and helpful customer service agents any time I need something they are quick to help.
RS
We would have continued to do business with you, but we get better pricing through another site.
T.PATTERSON
Last order was delayed because it was out of stock. This most recent order arrived on time but box was open in several places Also, I found it very difficult to cancel auto-ship
Peej
What I now order from Petflow I used to get from Chewy. However, Chewy stopped carrying it, due to the fact that the company only sells to independents. So, while I like that I'm supporting an independent, I do not get the same high level service I used to get at Chewy. For one, Chewy sends out handwritten (or at least, they're really good fakes) thank you notes every year to their customers. For another, one day shipping, free, with a certain expenditure. This last shipment took a whole week to get to me from PetFlow. Thankfully I now know they ship super slowly, so I order way in advance. I really miss being able to order and know with certainty that the food will be here in a hurry. For that reason, PetFlow only gets three stars.
