Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
CATHY F.
I ordered dog food on 9/14 and I still do not have it on 9/23!! I asked them not to ship Fed Ex because they are a horrible carrier but they did anyway after I requested UPS!! The packages are lost somewhere and I had to go buy the same dog food that I ordered! I will no longer order from PetFlow!! This isn’t the first time this has happened! It has been going for 3 months!!
Jen
Dog food came with the bag sliced open and ants all over it
C S.
Delivery time was unreasonable. More than a week. Will be buying food from chewy from now on as they can get it to me within 3 days or so.
Katherine D.
I placed and order. It said it had shipped then a few days later I got an email like “Sorry, oops, we don’t have it.” 😡
JAMIE H.
Ordered 2 weeks ago and still haven’t received my order.
JEAN
Service is bad. Our vet responded to request and it took days to ship after that. Customer service couldn’t give me a straight answer the two times I called. Won’t order from this company again.
zjwilliams
I have been ordering from Pet Flow for @ 10 years. Ihis order was a fiasco. They took 2 days to SAY my order was shipped and no shipping details. Four days later I called and the lady said it was not shipped but she would have it sent that night. Another day later of crickets on the shipping details I called againand found out it was not shipped but was told it would ship that day. It finally did.
Andrew
Again, you sold me a product you didn’t have in stock only to cancel it over a week later. Most national retail outlets understand the value of an “out of stock” function.
